Assistant Service Manager
6 months ago
**Reporting Relationship**:The Assistant Service Manager will report to the Fixed operations Manager.
**Job Summary**:
The Assistant Service Manager is responsible for maintaining a high level of customer satisfaction, as well as overseeing the Service Consultant team. Additionally, the Assistant Service Manager ensures productivity and continuous improvement goals are met for Technicians, assists with daily operations including service selling, follow up, and customer retention. This position is suited for professionals with excellent communication and customer service skills to take the next step in their career in the service department.
**Qualifications**:
- Minimum 2 years of experience as a Service Consultant is preferred
- Experience delivering the highest level of customer satisfaction in a fast-paced environment
- Strong technical knowledge and extensive practical experience in vehicle repairs is required
- Thrive in a collaborative environment, where teamwork is essential
- A desire to move forward in the Automotive Service industry
- High attention to detail with proven people management and organizational skills
- A commitment to continuous learning and professional development
- Comfortable leveraging technology for most day-to-day functions
- Proven leadership skills and ability to successfully mentor team members
- Clear Credit and Criminal Record Check
- Valid driver's license, clean driving record, and transportation to work are required
**What Birchwood Can Offer You**:
- Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success
- Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options
- RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
- Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus
- Career development opportunities & internal promotions
- Learning & development opportunities
- Wellness program
- Corporate discounts & group savings plan
- Volunteer program - Dollars for Doing
- Company events - Birchwood Bucks, Circle of Excellence, holiday parties
Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to three state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.
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