Assistant Service Manager

4 months ago

Winnipeg, Canada Inland Truck & Equipment Full time

**ALL IN ON A REWARDING CAREER AT INLAND**

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

This position is located at our sales and service dealership in Winnipeg, MB.

**THE OPPORTUNITY**

The Assistant Service Manager is a part of the dealership leadership team and will be responsible for assisting the Service Manager in the day-to-day running an efficient and profitable service department. In this role you will be responsible for planning, organizing, leading, and controlling the follow of service work and for ensuring high quality standards in serving our customer and will have front line responsibility for interfacing with customers and ensuring the highest level of customer satisfaction.

**YOUR RESPONSIBILITIES**
- Works with the Service Manager to forecast goals and objectives for the department and strives to meet them.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
- Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
- Contributes to the preparation and maintenance an annual operating budget for the service department.
- Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality and addresses any customer issues before the customer’s vehicle leaves the shop
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Service Advisor responsibilities including scheduling service appointments, greeting customers, writing up repair orders and providing accurate estimates to customers and communicating with customers throughout the service engagement.
- Opens and closes repair orders.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
- Ensures the safety of all employees

Supervisory Responsibilities:

- Assists with Supervising the Service Advisors and Truck Technicians
- Assisting with the hiring, training, motivating and monitoring the performance of all service department staff

**WHAT WE LOOK FOR**
- High school diploma or general education degree (GED) essential
- Post-secondary diploma or trades certification in a related field preferred
- Heavy duty truck technical knowledge
- Three years related experience and/or training including some supervisor or lead experience
- Ability to read, analyze and interpret financial reports
- Strong leadership skills
- Excellent customer relations skills
- Strong business ethics with a professional approach at all times
- Functions well with large volume and fast-paced work environment
- Valid Driver’s License
- Periodically lift up to 25 kgs or 50 lbs

**CANADA BENEFITS PACKAGE**

Our employees receive a generous benefits package including:

- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short-Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities

keywords: truck, truck technician, diesel mechanic, truck mechanic, heavy duty truck, Cummins, diesel

  • Resident Manager

    4 weeks ago

    Winnipeg, Canada Resident Manager Full time

    **Overview** The Resident Manager plays a vital role in overseeing the daily operations of the residential property, ensuring a high standard of living for residents while maintaining effective communication and relationships with all stakeholders. This position requires a detail-oriented individual with strong organizational skills and a commitment to...

  • Personal Assistant

    6 months ago

    Winnipeg, Canada AXL Cleaning Service Full time

    **About us** AXL Cleaning Service is a small business in Winnipeg, MB. We are professional, agile, and professional. Our work environment includes: - Growth opportunities - Flexible working hours - Casual work attire Job Summary: **Duties**: - Manage and maintain the executive's schedule, including arranging appointments, meetings, and travel...

  • Assistant Service Manager

    6 months ago

    Winnipeg, Canada Birchwood Chevrolet Buick GMC Full time

    **Reporting Relationship**:The Assistant Service Manager will report to the Fixed operations Manager. **Job Summary**: The Assistant Service Manager is responsible for maintaining a high level of customer satisfaction, as well as overseeing the Service Consultant team. Additionally, the Assistant Service Manager ensures productivity and continuous...

  • Assistant Service Manager

    6 months ago

    Winnipeg, Canada Birchwood Ford Full time

    **Reporting Relationship**:The Assistant Service Manager will report to the Service Manager. **Job Summary**: The Assistant Service Manager is responsible for creating and maintaining a high level of customer satisfaction as well as overseeing the Service Consultant team. This position assists with daily operations including selling, follow up, and...

  • Administrative Assistant

    6 months ago

    Winnipeg, Canada Leo's Sales & Service Ltd. Full time

    Leo’s Sales & Service Ltd. is seeking an Administrative Assistant for our Winnipeg, Sturgeon Road location. As an independently owned Case IH dealer, we have proudly served Manitoba’s farming and agriculture community since 1940. We offer our team: - Full-time employment - Competitive wages/Overtime Opportunity - Opportunities for career growth and...

  • Parts/service Admin

    7 months ago

    Winnipeg, Canada Greatwest Maintenance Service Full time

    Are you an organized and detail-oriented individual with a passion for customer service? Greatwest Maintenance is currently seeking a dedicated professional to join our team as a Service and Parts Administrator. In this role, you will play a crucial part in supporting both our service and parts departments, ensuring efficient operations and excellent...

  • Reception/administrative Assistant

    6 months ago

    Winnipeg, Canada Leo's Sales & Service Ltd. Full time

    Leo’s Sales & Service Ltd. is seeking an Administrative Assistant for our Winnipeg, Sturgeon Road location. As an independently owned Case IH dealer, we have proudly served Manitoba’s farming and agriculture community since 1940. We offer our team: - Full-time employment - Competitive wages/Overtime Opportunity - Opportunities for career growth and...

  • Automotive Service Manager

    2 months ago

    Winnipeg, Canada St Marys Automotive Service Full time

    Education: No degree, certificate or diploma - Experience: Experience an asset - **Tasks**: - Manage staff and assign duties - Determine merchandise and services to be sold - Locate, select and procure merchandise for resale - Plan, organize, direct, control and evaluate daily operations - ** Supervision**: - 3-4 people - ** Transportation/travel...

  • Project Admin Assistant

    6 months ago

    Winnipeg, Canada ABCO Supply & Service Full time

    **Job Title: Project Admin Assistant** **Location: Position is at customer’s site** **Position Type: Full-time, year-round** **Job Summary: On site Project Assistant assists the project managers (PM’s) in shop drawings submittals, verification of time sheets, issuing PO’s and other administrative duties relating to the project.** **Duties and...

  • Guest Service Assistant Manager

    7 months ago

    Winnipeg, Canada Canad Inns Destination Centre Club Regent Casino Hotel Full time

    JOIN OUR WINNING TEAM Working closely to support the Guest Services Manager as a hands-on employee, you will represent the highest standard of excellence in welcome and guest service. The Guest Services Assistant Manager is required to work days, evenings, and weekends to manage the day-to-day operations of Guest Services while ensuring productivity,...

  • Professional Administrative Assistant

    4 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    About Pixel Auto Service LimitedWe are a leading provider of automotive services, and we are seeking a highly skilled Administrative Assistant - Customer Service to join our team.Job DescriptionThe ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. This role is responsible...

  • Service Technician, Residential

    6 months ago

    Winnipeg, Canada Service Experts Canada Full time

    Overview: **Residential HVAC Service Technician** **Reports To**:General Manager and/or Operations Manager **Status**: Full-time, Regular **Category**: Service **Location Name**: Winnipeg Supply **Location Address**: Winnipeg, MB **Hourly Wage Range**:$37 to $38 **Join the team of experts and realize your true potential!** **Why You Should Join the...

  • Accounting Assistant

    4 months ago

    Winnipeg, Canada Salon Service Group Full time

    Description   Job Title: Accounting Assistant Department: Accounting  Reports to: Assistant Controller Status: Full-time (Non-exempt)  Job Summary: We are seeking an Accounting Assistant to become an integral part of our team! This position will handle a variety of administrative duties to help support our accounting team, with a strong...

  • Assistant Guest Services Manager

    3 days ago

    Winnipeg, Canada Victoria Inn Hotel & Convention Centre Full time

    Position Summary: Through the guidance of the Front Desk Manager, support the daily operations of the Guest Services Department by providing superior guest service. Provide assistance to employees from other departments, and ensure proper procedures, policies and standards are being followed. Rushi Patel, Assistant General Manager Pay: From $40,000.00 per...

  • Assistant Support Services Manager

    2 days ago

    Winnipeg, Canada Manitoba Government Full time

    **Assistant Support Services Manager**: CL4 Clerk 4 Regular/full-time Department of Consumer Protection and Government Services Vehicle and Equipment Management Agency, Procurement and Supply Chain Winnipeg MB Advertisement Number: 43582 Salary(s): CL4 $53,864.00 - $62,886.00 per year Closing Date: December 30, 2024 The Manitoba government recognizes...

  • Customer Service Assistant Manager

    3 months ago

    Winnipeg, Canada GVF Group of Companies Full time

    **Who we are**: Founded in 2006, Fortified Nutrition Limited manufactures and sells high-quality, leading-edge vitamin and mineral premixes and supplements for swine, dairy, beef and poultry producers and supports producers with a sales team across Alberta, Manitoba, Saskatchewan and Montana. Fortified Nutrition is under the GVF Group of Companies umbrella...

  • Assistant Manager, Customer Service

    1 week ago

    Winnipeg, Canada CWB Financial Group Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: - Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do Assistant Manager, Customer Service Location: Winnipeg,...

  • Administrative Assistant

    6 months ago

    Winnipeg, Canada TNT Tree Service Ltd. Full time

    _Term Position - 6 months full time covering a mat leave with opportunity for ongoing part time_ - **About Us**:_ Our core values of Teamwork, Respect, Education and Excellence guide us in providing the highest quality tree services to our clients in Winnipeg and the surrounding areas. This position is 95% remote 5% in person. - **Core...

  • Assistant Manager, Customer Service

    1 week ago

    Winnipeg, Canada CWB Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we do Assistant Manager, Customer Service Location: Winnipeg,...

  • Part Time Warehouse Assistant

    2 months ago

    Winnipeg, Canada ProWide Parcel Service Full time

    Reporting to the Operations Manager, the Warehouse Assistant will compete all assigned warehouse duties for 4-6 hours per day Monday to Friday. **Duties**: - Offload pallets from trailer using pallet jack - Label product - Break down skids - Scan packages - Lift and carry up to 80lb packages - Organization and cleanliness of the work space - Ensure all...