Guest Service Assistant Manager
1 month ago
The Guest Services Assistant Manager is required to work days, evenings, and weekends to manage the day-to-day operations of Guest Services while ensuring productivity, performance standards & cost containment objectives are met and exceeded. Responsibilities: Ensuring all details and services for reservations and check-ins/check-outs are completed and executed based on company standards and client requests; Assist to ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their jobs; Oversee the functions of other Guest Services supervisors and staff and assist or lead when required; communicate objectives and ensure assigned work is completed accurately and thoroughly; Assists management GM to monitor and control the Guest Services budget; Resolve daily operational problems through consistent monitoring of Guest Services;
Maintain and coordinate switchboard tasks and procedures.
This description is not intended to be all-inclusive and can be changed or additional duties added as necessary.
Qualifications: Experience as a Front Office/Guest Services Supervisor in a hotel environment is preferred. Previous experience with Maestro would be considered an asset. Proficient in Microsoft Office Suite (Word and Excel) within a Microsoft Windows environment. Strong oral and written communication skills. Exceptional organizational skills and ability. Customer Service Excellence. Our benefits to support your success: Group insurance Strong personal as well as professional development. Continued education assistance, “Scholarships”. Employee Canadvantage Rewards Program. Employee Discounts, including meals, room rates, and more Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more Wellness Benefits. Career Growth Opportunities. Requests for reasonable accommodations will be reviewed on an individual basis, while keeping in line with Canad Inns standards.Thank you for your interest in a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.
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