Customer Service Assistant Manager

3 months ago

Winnipeg, Canada GVF Group of Companies Full time

**Who we are**:
Founded in 2006, Fortified Nutrition Limited manufactures and sells high-quality, leading-edge vitamin and mineral premixes and supplements for swine, dairy, beef and poultry producers and supports producers with a sales team across Alberta, Manitoba, Saskatchewan and Montana.

Fortified Nutrition is under the GVF Group of Companies umbrella and operates in close affiliation with Grand Valley Fortifiers which is a progressive and innovative leader in animal livestock nutrition. The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health.

Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best in class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values.

**Why we have this role**:
As the **Customer Service Assistant Manage**r, you will play an integral role in assisting the Customer Service Manager in the Winnipeg office. This role provides support to our existing and expanding sales team of swine, dairy, beef and poultry sales reps in Canada and the US. You will be required to efficiently and professionally respond to all incoming orders while maintaining a high degree of accuracy and excellent customer service. Key success factors to the role include strong product knowledge, excellent customer service, analysis of trends and order patterns, embracing a new ERP system and supporting and collaborating with sales representatives.

**Working with us**:
This is an office-based role working out of our Winnipeg office at 103 Progress Way, Winnipeg, Manitoba. The standard work hours are Monday to Friday 8:00am to 5:00pm, however please be advised that you may be required to work outside of these hours from time to time given the nature of the role.

**What you’ll do**:

- Assist the Customer Service Manager with processing customer orders.
- Accurately review invoices and follow through the posting process.
- Ensure all record keeping is organized and up to date in order to meet CFIA and/or HACCP requirements.
- Support and assist with the implementation of a new ERP operational system, participating in training and following SOPs.
- Provide backup customer service support for the Winnipeg office when the Customer Service Representative is out of office.
- Interact with prospects and customers to encourage sales, promote products and establish and maintain loyalty.
- Establish and maintain strong product knowledge (swine, dairy, beef, poultry) through attendance at meetings, company information and training sessions.
- Support the sales team by helping to organize and submit orders accurately and in a timely fashion.
- Utilize our systems to monitor and determine optimal order patterns and inventory.
- Positively collaborate and work with staff at other office and warehouse locations.

**Your background includes**:

- Bachelor’s degree or diploma in agriculture, business or a similar field
- 3+ years of working experience in an inside sales or customer service position
- Experience within the agriculture industry is an asset
- Excellent interpersonal skills and verbal and written communication skills with the ability to communicate effectively across all levels within an organization
- Technologically savvy and proficient in Microsoft Office (Outlook, Word, Excel)
- Attention to detail and problem-solving skills
- Ability to multitask and cooperatively work with a variety of departments

**Why work with us**:

- Canadian Family Owned and Operated Company
- Extended health and dental benefits
- RRSP matching program
- Profit sharing bonus
- Donation matching program
- Professional development opportunities

**How we behave**:

- **Passion**: Serving customers innovatively and well.
- **Humble Confidence**:Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.
- **Integrity**: Consistently honest while honouring commitments with our customers, co-workers and suppliers.
- **Professional**:Committed to excellence in the way we lead, serve and relate.
- **Caring**:With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’ challenges and joy in witnessing their success.

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