![Hercules SLR Inc.](https://media.trabajo.org/img/noimg.jpg)
Service Coordinator
3 weeks ago
**Nous offrons un ensemble complet de rémunérations et d'avantages sociaux qui comprend**:
- Des salaires compétitifs (de 60 000 $ à 70 000 $, selon l'expérience)
- Programme généreux de cotisation au REER de 5 % (après un an)
- Prestations complètes de soins de santé et de soins dentaires (coûts partagés)
- Un excellent horaire - du lundi au vendredi de 8 à 5
- Possibilités de développement personnel et professionnel
- Environnement de travail agréable et stimulant
- Stationnement gratuit
**Responsabilités principales**
- Programmer les techniciens pour effectuer les travaux d'entretien
- Réserver l'équipement nécessaire aux techniciens et organiser le transport de l'équipement
- Coordonner les travaux de maintenance entre les techniciens et le client
- S'assurer que les techniciens disposent de toutes les formations et autorisations de sécurité nécessaires pour effectuer les travaux requis sur le site du client.
- Veiller à ce que les feuilles de temps des techniciens soient soumises à l'équipe chargée de la paie avec exactitude.
- Répondre aux demandes des clients et fournir des devis pour les travaux dans les délais impartis
- Traiter les ordres de travail et la facturation pour les clients
- S'assurer que les clients reçoivent les certifications et les rapports d'équipement dans les délais impartis.
- Examiner quotidiennement les rapports sur les commandes en cours.
**Connaissances et formation requises**
- Diplôme d'études secondaires ou équivalent requis
- Au moins une année d'expérience dans la vente industrielle ou dans un domaine connexe du service à la clientèle (expérience de la vente au comptoir de préférence)
- Attitude énergique et enthousiaste
- Soucieux d'atteindre les objectifs de vente et d'acquérir de nouvelles compétences
- Solides compétences en matière d'organisation et de gestion du temps
- Doit être légalement autorisé à travailler au Canada
En tant qu'employeur, nous nous concentrons sur l'amélioration continue des compétences et des capacités de nos employés et nous sommes fiers de construire et d'améliorer nos cultures de sécurité et de service à la clientèle.
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**We offer a **comprehensive compensation and benefits package that includes**:
- Competitive salaries (range from **$60,000 to $70,000** depending on experience)
- Generous RRSP matching program **5%** (after one year)
- Full health and dental benefits (shared costs)
- Great schedule-Monday to Friday 8-5
- Personal & Professional Development Opportunities
- Fun & engaging working environment
- Free parking
**Principle Responsibilities**
- Scheduling technicians to perform service work
- Booking necessary equipment for technicians and arranging transportation of equipment
- Coordinating service work between technicians and the customer
- Ensuring technicians have all necessary training and security clearances to perform required work at the customer’s site
- Ensuring technician time sheets are submitted to payroll team accurately
- Responding to customers requests and providing quotes for work in a timely manner
- Processing service work orders and invoicing for customers
- Ensuring customers receive equipment certifications and reports in a timely manner
- Reviewing open order reports daily
**Required knowledge and training**
- High school diploma or equivalent required
- Minimum 1 of year experience in industrial sales or related customer service field (counter sales experience preferred)
- Energetic and enthusiastic attitude
- Driven to reach sales goals and learn new skills
- Strong organizational and time management skills
- Must be legally entitled to work in Canada
As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.
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