Logistics Coordinator and Customer Service

5 months ago


SaintLaurent, Canada MJS AmeriTrans Logistics, Inc. Full time

**1. Transportation Coordination**:

- Facilitate the movement of goods by coordinating with carriers, drivers, and other logistics partners.
- Negotiate and secure transportation services, ensuring cost-effectiveness and timely deliveries.
- Monitor and track shipments to provide real-time updates to customers.

2. **Customer Service**:

- Act as the primary point of contact for customers, addressing inquiries, concerns, and providing information about shipments.
- Ensure a high level of customer satisfaction by promptly resolving issues and maintaining open lines of communication.
- Build and maintain strong relationships with customers and transportation partners.

3. **Dispatch Operations**:

- Efficiently allocate and schedule transportation resources to meet customer demands.
- Coordinate with drivers and carriers to optimize delivery routes and ensure on-time performance.
- Handle last-minute changes or disruptions, finding swift solutions to maintain service levels.

4. **Data Entry**:

- Order-Entry using Transportation Management System (TMS).
- Upload documents related to shipments
- Manage Client Portals with timely updates to keep our clients informed of shipment status.

**Qualifications**:

- 2-3 experience in transportation coordination, dispatching, and customer service.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills in both English and French
- Knowledge of transportation regulations, routes, and industry best practices.
- Proficiency in using transportation management software and related tools.
- Ability to thrive in a fast-paced, dynamic environment.

**Education and Experience**:

- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Previous experience in transportation, logistics, or a similar role is highly desirable.

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Logistics: 2 years (preferred)

Ability to Commute:

- Saint-Laurent, QC H4S 1P4 (required)

Work Location: In person


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