Logistics Coordinator and Customer Service
5 months ago
**1. Transportation Coordination**:
- Facilitate the movement of goods by coordinating with carriers, drivers, and other logistics partners.
- Negotiate and secure transportation services, ensuring cost-effectiveness and timely deliveries.
- Monitor and track shipments to provide real-time updates to customers.
2. **Customer Service**:
- Act as the primary point of contact for customers, addressing inquiries, concerns, and providing information about shipments.
- Ensure a high level of customer satisfaction by promptly resolving issues and maintaining open lines of communication.
- Build and maintain strong relationships with customers and transportation partners.
3. **Dispatch Operations**:
- Efficiently allocate and schedule transportation resources to meet customer demands.
- Coordinate with drivers and carriers to optimize delivery routes and ensure on-time performance.
- Handle last-minute changes or disruptions, finding swift solutions to maintain service levels.
4. **Data Entry**:
- Order-Entry using Transportation Management System (TMS).
- Upload documents related to shipments
- Manage Client Portals with timely updates to keep our clients informed of shipment status.
**Qualifications**:
- 2-3 experience in transportation coordination, dispatching, and customer service.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills in both English and French
- Knowledge of transportation regulations, routes, and industry best practices.
- Proficiency in using transportation management software and related tools.
- Ability to thrive in a fast-paced, dynamic environment.
**Education and Experience**:
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Previous experience in transportation, logistics, or a similar role is highly desirable.
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Logistics: 2 years (preferred)
Ability to Commute:
- Saint-Laurent, QC H4S 1P4 (required)
Work Location: In person
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