Transportation and Customer Service Coordinator

6 months ago

SaintLaurent, Canada Nature's Touch Frozen Foods Full time

**Who are we?**

Nature's Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan and Japan. We offer a full range of products and support multiple private-label programs in addition to our own brands. We are one of the largest fruit buyers globally each year and continue to enjoy strong growth in this emerging retail category.

**The opportunity**

As our new Transportation and Customer Service Coordinator, you will play an integral role in the order fulfillment to our US customer base, while working with our transportation partners to ensure orders are placed accurately and fulfilled and delivered in a timely manner. You will manage and own the process, while continuously working with our transportation partners to ensure we collaborate efficiently, all while upholding the quality customer service we are known for.

**The Role**
- Receive requests and orders from customers and ensure that they are carried out.
- Validate order quantity against inventory and communicate shortages with substitution suggestions if necessary.
- Enter customer orders into ERP, including all relevant data.
- Ensure that the shipping date and delivery date of all orders are always updated in the ERP.
- Track receipt and delivery accuracy with shipping partners for orders under your control
- Complete relevant documentation to process orders.
- Communicate with customers regarding changes to orders or delivery dates.
- Ensure trucks are filled to maximum capacity before delivery and check that the total weight does not exceed the limit.
- Investigate any discrepancies or issues with quantity, pricing, shipments by contacting customers or internal resources.
- Provide monthly reports on fill rate and transportation expenses, costs/crates shipped.

**What you will bring**
- Secondary 5 or equivalent, AEC or DEC in Logistics / Transport (an asset).
- Proven experience in transportation and customer service role
- Proficiency with computers and various software (MS Office, Just Foods)
- Bilingualism: English and French. Fluency in English is necessary to communicate effectively with stakeholders in North America.
- Attention to detail and ability to manage multiple projects at once.
- Ability to meet deadlines and demonstrate a sense of urgency.

NTP1

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 5 years (required)
- Logistics: 5 years (required)

**Language**:

- French (preferred)
- English (preferred)

Shift availability:

- Day Shift (preferred)

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