Customer Experience Specialist

4 weeks ago


Montréal QC, Canada Services Afinoil Full time

Afinoil is a leading provider of high-quality lubricants and oils, offering customized solutions to the automotive, industrial, and commercial sectors. With a focus on innovation and sustainability, we provide premium products designed to enhance performance, reduce wear, and extend the lifespan of machinery and vehicles.

**Responsibilities**:

- Resolve customer complaints in a timely and professional manner
- Provide product and service information to customers
- Process customer orders and returns
- Maintain a positive and professional work environment
- Collaborate with team members to achieve departmental goals and objectives
- Perform other customer service tasks as required

**Requirements**:

- High school diploma or equivalent required; post-secondary education in customer service or a related field an asset
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Proficiency in customer service software and technology
- Ability to maintain confidentiality and handle sensitive information

**What We Offer**:

- Competitive salary and benefits package
- Opportunities for growth and professional development
- Collaborative and supportive work environment
- Flexible work arrangements (remote work options, flexible hours)
- Recognition and rewards for outstanding performance

Pay: From $25.00 per hour

Expected hours: 38 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Extended health care
- Flexible schedule
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person


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