Customer Experience Specialist
4 weeks ago
Afinoil is a leading provider of high-quality lubricants and oils, offering customized solutions to the automotive, industrial, and commercial sectors. With a focus on innovation and sustainability, we provide premium products designed to enhance performance, reduce wear, and extend the lifespan of machinery and vehicles.
**Responsibilities**:
- Resolve customer complaints in a timely and professional manner
- Provide product and service information to customers
- Process customer orders and returns
- Maintain a positive and professional work environment
- Collaborate with team members to achieve departmental goals and objectives
- Perform other customer service tasks as required
**Requirements**:
- High school diploma or equivalent required; post-secondary education in customer service or a related field an asset
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Proficiency in customer service software and technology
- Ability to maintain confidentiality and handle sensitive information
**What We Offer**:
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Collaborative and supportive work environment
- Flexible work arrangements (remote work options, flexible hours)
- Recognition and rewards for outstanding performance
Pay: From $25.00 per hour
Expected hours: 38 per week
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
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