Customer Experience Specialist

4 weeks ago

Montréal QC HE A, Canada Apollo Scooters Full time

**Who we are**:
Apollo Scooters is a North American leader in electric scooter innovation, revolutionizing urban mobility with high-performance, eco-friendly products. In just five years, we've evolved from an ambitious startup into a trusted name in the micro-mobility industry. Our mission is simple yet powerful: to make transportation more affordable, sustainable, and enjoyable for everyone.

Behind our success stands a passionate, dynamic team committed to delivering both exceptional products and unforgettable customer experiences. If you're eager to join a fast-paced, innovative company where your work directly shapes how people move through the world, you've found your next adventure.

**Your Role as a Customer Experience Specialist**:
**What You'll Do**:
**Customer Support & Technical Assistance**
- Diagnose and resolve technical issues, guiding customers through troubleshooting steps and product maintenance.
- Handle questions about orders, product features, and warranty claims with empathy and efficiency.

**Product Knowledge & Advocacy**
- Master all Apollo scooter models, features, and accessories to guide customers confidently.
- Stay current on product developments, policy changes, and support tools to enhance the customer experience.
- Share customer feedback with internal teams to drive continuous product and service improvements.

**Engagement & Customer Retention**
- Build lasting relationships by listening actively and crafting tailored solutions.
- Recommend accessories and add-ons that enhance our customers' riding experience.
- Create loyalty through personalized interactions and milestone celebrations.

**Team Collaboration & Process Optimization**
- Work closely with your team to meet service goals for response times, first-contact resolution, and customer satisfaction (CSAT).
- Identify trends in customer inquiries to improve FAQs, support documentation, and training materials.
- Contribute fresh ideas to enhance the overall customer journey.

**What We're Looking For**:

- **Skills**: Strong written and verbal communication with the ability to explain technical concepts clearly and patiently.
- **Mindset**: A natural problem-solver who thrives in fast-paced settings and is passionate about delivering exceptional customer service.
- **Product Enthusiasm**: Interest in micro-mobility or electric vehicles is a plus, but a willingness to learn and dive deep into Apollo's products is essential.
- **Technical Tools**: Familiarity with customer support platforms like Gorgias or Zendesk and productivity tools like Google Workspace or Airtable.

**What You'll Love About Apollo Scooters**:

- ** Competitive Salary**: Your hard work deserves recognition.
- **Personal E-Scooter**: Explore the city in style with your very own Apollo scooter.
- **Growth Opportunities**: We're growing fast, and we want you to grow with us.
- **Workplace Perks**: Dog-friendly office, coffee, snacks, and monthly team activities to keep the energy high.

**Why Join Apollo Scooters?**

This isn't just a job—it's an opportunity to be part of a movement. At Apollo, each day brings fresh challenges and opportunities to transform how people move and live. If you're ready to help shape the future of urban mobility while having fun along the way, we want to hear from you

Apollo Scooters is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**-**

**Qui sommes-nous ?**

Apollo Scooters est un leader nord-américain de l'innovation dans le domaine des trottinettes électriques, révolutionnant la mobilité urbaine grâce à des produits performants et respectueux de l’environnement. En seulement cinq ans, nous sommes passés d’une start-up ambitieuse à une référence reconnue dans l’industrie de la micro-mobilité. Notre mission est simple mais puissante : rendre le transport plus abordable, durable et agréable pour tous.

Derrière notre succès se trouve une équipe passionnée et dynamique, dédiée à offrir des produits d’exception et des expériences clients inoubliables. Si vous souhaitez rejoindre une entreprise innovante et en pleine croissance où votre travail façonne directement la manière dont les gens se déplacent, vous êtes au bon endroit.

**Votre rôle en tant que Spécialiste de l’Expérience Client**:
**Ce que vous ferez**:
**Support Client et Assistance Technique**
- Diagnostiquer et résoudre les problèmes techniques en guidant les clients dans les étapes de dépannage et l’entretien des produits.
- Gérer les questions liées aux commandes, aux caractéristiques des produits et aux réclamations de garantie avec empathie et efficacité.

**Connaissance des Produits et Promotion**
- Maîtriser tous les modèles de trottinettes Apollo, leurs caractéristiques et leurs accessoires afin de conseiller les clients en toute confiance.
- Rester informé des évolutions des produits, des changements de politique

  • Customer Care Specialist/ Receptionist

    2 months ago

    Montréal, QC H4E 1A4, Canada Doggieville MTL Full time

    **Key Responsibilities**: - **Front Desk Reception**: - Greet all guests with a warm, welcoming attitude. - Answer phone calls, respond to inquiries, and provide detailed information about our various services, including hotel stays, daycare, grooming, café, poo etcl. - Check in and check out dogs for daycare and hotel stays, carefully reviewing feeding...

  • Customer Experience Specialist

    4 weeks ago

    Montréal, QC, Canada Services Afinoil Full time

    Afinoil is a leading provider of high-quality lubricants and oils, offering customized solutions to the automotive, industrial, and commercial sectors. With a focus on innovation and sustainability, we provide premium products designed to enhance performance, reduce wear, and extend the lifespan of machinery and vehicles. **Responsibilities**: - Resolve...

  • Repair Operations Manager

    2 months ago

    Montréal, QC H4E 1A4, Canada Apollo Scooters Full time

    Apollo is looking for a dedicated and relationship-driven Repair Operations Manager to be the main link between our Chief of Staff, internal repair teams, and Apollo Certified Shops. As our Repair Operations Manager, reporting to the Chief of Staff (CoS), you will oversee key operational aspects such as spare parts management, training resources, warranty...

  • Customs Specialist

    2 months ago

    Montréal, QC, Canada AXXESS INTERNATIONAL INC Full time

    Axxess is a family-run customs broker and international freight forwarder, serving importers and exporters since 1998.Our team members make the difference through the personalized service they offer our customers. They are competent, respectful, caring and enjoy taking on new challenges!At Axxess, we are committed to supporting our experts in their careers....

  • Guest Experience Specialist

    2 months ago

    Montréal, QC, Canada Marriott International, Inc Full time

    **Job Number** 24179834 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Montreal Downtown, 2045 Rue Peel, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...

  • Content Marketing Manager

    2 months ago

    Montréal, QC H4E 1A4, Canada Apollo Scooters Full time

    **About the Job** We are calling all storytellers! As a Content Marketing Manager you will play a pivotal role in shaping our content strategy - elevating our brand awareness and captivating our audience across various digital platforms. You will be responsible for developing the content strategy and overseeing the production of content based on our...

  • Customer Experience Manager

    4 weeks ago

    Montréal, QC, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Support Specialist

    3 months ago

    Montréal, QC, Canada Tokidos Full time

    *Job Summary* As a Customer Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries to ensure a positive customer experience. *Responsibilities* - Setup and maintain the customer support pages - full ownership - Analyze customer issues and provide effective solutions - Perform data entry...

  • Spécialiste Experience Client

    3 months ago

    Montréal, QC, Canada AJ Walter Aviation Full time

    **English will follow** AJW Group est un leader mondial indépendant spécialisé dans la chaine d'approvisionnement, l'échange, la réparation et la location de composants d'avions. Riche de plus de 90 ans d'expérience dans le domaine de l'aviation, AJW soutient plus de 1000 compagnies aériennes dans 100 pays. L'une des principales divisions du groupe...

  • Customer Experience Specialist

    7 months ago

    Montréal, Canada Challenger Motor Freight Inc. Full time

    Profile Fastfrate is comprised of 6 companies operating out of 40 terminals and final mile hubs across Canada and into the USA. We succeed in offering customers a full suite of asset-based transportation services including over-the-road, cross border and intermodal LTL and TL, drayage and transload, warehousing, distribution, final mile, and logistics...

  • Representant Experience Client Customer Experience

    3 months ago

    Montréal, QC, Canada Keurig Dr Pepper Full time

    Job Overview: **Horraire Lundi au vendredi entre 10h00- 18h00** Nous recherchons un **Représentant de l'Expérience client** pour un poste permanent à temps plein. Notre culture d'entreprise pour vous si: - Vous êtes passionné du service à la clientèle qui adhère à la culture du Client d’Abord. - Vous voyez les zones grises, les lignes floues et...

  • Representant Experience Client Customer Experience

    2 months ago

    Montréal, QC, Canada Keurig Dr Pepper Full time

    **Horraire Lundi au vendredi entre 10h00- 18h00** Nous recherchons un **Représentant de l'Expérience client** pour un poste permanent à temps plein. Notre culture d'entreprise pour vous si: - Vous êtes passionné du service à la clientèle qui adhère à la culture du Client d’Abord. - Vous voyez les zones grises, les lignes floues et le changement...

  • Customer Service Specialist

    4 months ago

    Montréal, QC, Canada Rogers Communications Full time

    At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we’re passionate about people...

  • Customer Experience Agent

    3 months ago

    Montréal, QC, Canada Altitude Sports Full time

    We're Altitude Sports, Canada's ecommerce leader, working and playing at the intersection of fashion and the outdoors. As one big team striving for excellence at every opportunity, we’re made up of specialists in every department: outdoor lovers and fashion enthusiasts; runners and skiers; cyclists, thrill seekers and trend setters. Sure, we’ve grown...

  • Marketing Specialist

    3 weeks ago

    Montréal, QC H2N 1A4, Canada Lamour Full time

    **ABOUT US** Family-owned and operated since 1953, Lamour Inc. has earned its reputation as the “Best in Class” choice for socks, performance wear, hosiery and intimates. In fact, we are among the top 5 global players in base layer active wear, the #1 global seamless manufacturer, & one of Canada’s leading sock manufacturers. As a one-stop shop, we...

  • Customer Retention

    3 months ago

    Montréal, QC, Canada Equisoft Full time

    **Customer Retention & Sales Specialist** **What is Equisoft?** Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital...

  • Customer Expansion Specialist

    7 months ago

    Montréal, QC, Canada Future Electronics Full time

    About the role As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer®. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing. How you will make an...

  • Customer Experience Center Agent

    3 months ago

    Montréal, QC, Canada Intelcom Full time

    Ride the next mile with us! - Responsibilities - Inform clients about the status of their delivery; - Collect comments from clients and escalate particular cases if needed; - Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day. **Qualifications**: - 6 months of experience in a customer...

  • Customer Support Specialist

    3 months ago

    Montréal, QC, Canada Equisoft Full time

    **Customer Support Specialist (Insurance and Investment)** **What is Equisoft?** Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world’s leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any...

  • Softwareentwickler C++

    3 weeks ago

    Montréal, QC, Canada Experience AI Solutions Full time

    Support Software Developer Start Date: as soon as possible Type of employment : 6-month contract Number of Positions: 1 Location: Montreal, Quebec (Hybrid, 3 days in the office downtown Montreal) Language skills: Strong English communication skills are required Perks: Work with cutting-edge technology using sophisticated AI, as part of a...