Customer Experience Agent

2 months ago


Montréal QC, Canada Altitude Sports Full time

We're Altitude Sports, Canada's ecommerce leader, working and playing at the intersection of fashion and the outdoors. As one big team striving for excellence at every opportunity, we’re made up of specialists in every department: outdoor lovers and fashion enthusiasts; runners and skiers; cyclists, thrill seekers and trend setters. Sure, we’ve grown into Canada’s largest e-commerce retailer of outdoor and urban gear and apparel, and are still growing - but at heart we’re still that local independent shop that opened on Saint Denis Street in Montreal almost 40 years ago.

**Our vision**

To be the biggest little shop.

**Our mission**

To equip our clients with the most durable & well-designed goods through an ecommerce experience that’s unequaled.

**Our values**

Put the customer first. Just say it. Run with it. Have fun.

**The role**

**What you will do**
- Process requests for product returns, price matches, warranties, etc.;
- Process refunds and follow up on them;
- Follow up on orders and any research related to them;
- Follow up with our warehouse, marketing, or product content teams as needed;
- Remain vigilant in the face of potential fraud.

**Who you are**
- Experience in a customer service role (in person or online);
- Fluent in English and/or French, both written and spoken;
- Naturally courteous and professional in your approach (an asset);
- Keen interest in fashion and outdoor products (an asset);
- Able to stay calm in stressful situations;
- Experience with Gladly and Shopify (an asset).

**Desired Availabilities**:

- Our Customer Experience Centre is open 7 days a week
- Available schedule: full-time (32h per week), possibility of a mixed schedule: day, evening and weekend
- 4 week paid training period at the office (Little Italy in Montreal)
- Hybrid - work-from-home with requirement to work from the office 2x per week
- Available for a 4-month period.

**Hourly Wage**
- $17.00 per hour

**What's in it for you**

When we do work that matters, we feel engaged and happier. The same goes for benefits: so we provide you with health, learning and well-being tools to help you reach your goals. Some of these include:

- Discounts on outdoor and fashion brands for you and your family
- Full access to Telemedicine services
- Comprehensive health and dental coverage
- 5 Personal Days
- Learning and development opportunities
- Flexible working home-office options
- A chance to participate in social committees, sports teams, group outings and contests
- Altitude Sports is committed to cultivating a work environment that champions inclusivity. We empower each team member to embrace their authentic selves and celebrate the diverse perspectives that uniquely enrich our collective. We extend a warm invitation to all individuals irrespective of factors such as race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. We can’t wait for you to create your own adventure with us_



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