Customer Service Specialist

6 days ago


Montréal QC, Canada Rogers Communications Full time

At Rogers, we put our customers first in everything we do We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
**What We Are Looking For**:
Join our team of enthusiastic and positive individuals as a Customer Service Specialist at Rogers. We are looking for someone who has a genuine passion for listening and enjoys helping people. In this dynamic role, you will ask the right questions, find solutions, and recommend our products and services to help us retain our valuable customers. We are seeking a self-motivated individual who can meet performance-based objectives and succeed through excellent customer service.

**What You Will Gain**:
We firmly believe in investing in our winning teams and helping each person reach their full potential. As a team member, you will have access to a wealth of resources, growth opportunities, discounts, and benefits, including:

- A competitive salary and performance-based salary review.
- A flexible and competitive health and dental insurance plan, retirement plans, RRSP and TFSA programs, and a stock purchase plan with a company match (up to 50% after three years).
- A 50% discount on all Rogers services, Blue Jays tickets, a 25% discount on Today's Shopping Choice items, and a 20% discount on all wireless accessories.
- Paid volunteer leave.
- Company matching contributions to charitable organizations you support.

**Growth and Development Opportunities**:

- Expand your skills and participate in mentorship and leadership development programs.
- My Path: a self-directed professional development program.

**Wellness Programs**:

- Employee and Family Assistance Program (EFAP) by Homewood.
- Cognitive Behavioral Therapy and virtual therapy.
- Discounted gym memberships.

**Our Commitment to the Environment and Diversity**:

- Work for a company dedicated to environmental protection.
- A strong commitment to diversity and inclusion with employee support groups that support equity-seeking groups, including racialized people, the 2SLGBTQIA+ community, Indigenous people, people with disabilities, and women. We all have something unique to offer, and we understand that our strength lies in what makes us different.

**What You Will Do**:

- Connect with our Comwave customers to determine the products and services that best meet their needs.
- Retain our loyal customers and build fruitful and lasting relationships with them.
- Leverage internal tools and resources to provide value-based solutions to customer questions and concerns.
- Provide feedback and recommendations on offers, programs, and processes for customers and colleagues.
- Quickly achieve key business objectives, including customer experience and revenue retention and growth.
- Be part of a highly engaged team of Customer Service Specialists who support Canadians from coast to coast.

**What You Will Bring**:

- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to multitask in a dynamic environment while navigating multiple computer systems.
- Knowledge of the market and consumer trends, including the latest wireless and residential products and services offered by Rogers and our competitors.
- Proven experience in managing issues from start to finish to resolve them efficiently and productively.
- Ability to build connections, listen actively and effectively, and communicate clearly and concisely to provide a world-class customer experience with a friendly tone.
- Demonstrated track record of achieving positive business results and building collaborative relationships.
- Experience in sales and customer service in a dynamic environment.
- Independence and autonomy, with a mindset of initiative and innovation.
- Open-mindedness and enthusiasm for learning new skills.
- Ability to manage a wide range of complex issues with compassion and empathy.
- French language proficiency is required for the role.
- English is an asset.

Join our team and benefit from ongoing training and development sessions to acquire the skills necessary to provide excellent service and find the best solutions and products for our customers.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 315112

Posting Notes: Customer Experience



  • Montréal, QC, Canada Eaton Full time

    Eaton’s ES AMER PCS division is currently seeking a Bilingual Customer Service Specialist. This position can be based at our Burlington, ON headquarters or Lachine, QC manufacturing facility and offers a hybrid working schedule. **What you’ll do**: **Position Overview**: Responsible for providing bilingual support to Eaton customers, distributors, end...


  • Montréal, QC, Canada Tokidos Full time

    *Job Summary* As a Customer Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries to ensure a positive customer experience. *Responsibilities* - Setup and maintain the customer support pages - full ownership - Analyze customer issues and provide effective solutions - Perform data entry...


  • Montréal, Canada SITA Switzerland Sarl Full time

    Overview: As a **Customer Service Specialist**, you will be responsible for managing SITA FOR AIRCRAFT customers’ satisfaction. You will be in charge of performing the customer service and relationship management activities for SITA FOR AIRCRAFT products and services in the Americas region (addressing airlines, Air Navigation Service Providers, OEM and...


  • Montréal, Canada Le Marché du Store Full time

    Blinds To Go/le Marché du Store is the leading destination for window treatments with showrooms in Quebec, Ontario and the US. We are currently looking for Customer Service Specialists who are ready to take on new challenges in our Call Centre, located in Rosemont. **Are you looking for** - a great atmosphere with a team invested in your success? - a...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...


  • Montréal, Canada Yokohama TWS - North America Full time

    About Us: We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments. We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our...


  • Montréal, Canada YouSet Full time

    **Customer Service Specialist** Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company? **Why us?** YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved insurance platform in...


  • Montréal, Canada Centiro Full time

    **Purpose** Working at Centiro is different. Inspiring, challenging and rewarding. We are on a clear and rapid path of global expansion and are looking for talents with a passion and drive to make a difference. This is an exciting time to join the Centiro journey. **What you will do** As an Application Specialist focusing on Customer Service, you will...


  • Montréal, Canada COBENCO CONSTRUCTION INC Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and...


  • Montréal, Canada YouSet Full time

    **Bilingual Customer Service Specialist (French/English)** Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company? **Why us?** YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved...


  • Montréal, QC, Canada BMO Financial Group Full time

    1625 boulevard Graham Montreal Quebec,H3R 1G7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Montréal, Canada Alithya Full time

    **Customer Service Specialist (Level 1 Support)** **:montreal **Montreal, Quebec, Canada****: Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. At the heart of Alithya’s values is the...


  • Montréal, Canada Nestle Full time

    **Position Snapshot** **Business area: Nespresso Canada** **Job title: Customer Feedback Specialist** **Location: Montreal, QC; Hybrid** **Benefits** - Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment - Company matched pension plan - Three weeks of Vacation and six personal days...


  • Montréal, QC, Canada Andy Transport Full time

    **Client Support Specialist - Intermodal** **About us** ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solutions. With a wealth of European and North American experience and expertise in our domain, we are renowned for our ability to translate clients'...


  • Montréal, Canada Canada Life Assurance Company Full time

    Job Description: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...


  • Montréal, Canada Equisoft Full time

    **Specialist, Customer Support** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! Reporting to the Director, Customer Experience, the Customer Support Specialist's mandate is to act as a resource person for complex customer issues. He or she ensures the continuous...


  • Montréal, Canada HARTING Americas Full time

    **Join HARTING! A leader in connectivity products and custom solutions..** We are seeking a **Customer Service Specialist (** **3 days based in Montreal, Quebec, 2 days Work from Home** Our Customer Relations Team strives is committed to helping customers find solutions. Through cross-functional collaboration, prioritization of resolving customer requests...


  • Montréal, QC, Canada Empego Technolgies Inc. Full time

    Nous sommes présentement à la recherche d'un(e) spécialiste au succès client pour rejoindre notre équipe dynamique. Notre entreprise est reconnue pour son engagement et l'excellence de son service client. La satisfaction de nos clients est notre priorité. **Description du rôle** - **Gestion de la relation client**: Soyez le point de contact principal...


  • Montréal, Canada Smiths Group Full time

    Location: North America, Canada, Montreal- Ref: JOHNCRANENA01336- Division: John Crane- Job Function: Customer Service**Job Description**: The Customer Service Technical Specialist will assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. This is a direct-hire position with a worldwide company that provides an...


  • Montréal, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is present in all major Canadian markets and is currently raising awareness in the US and Europe. **Overview** We are seeking a highly organized and detail-oriented person to join our team. As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of...