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Sea Logistics Customer Care Specialist
4 weeks ago
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Quebec site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.
** Your Role**: As our Sea Logistics Customer Care Specialist you will be customer focused, showcasing your ability to build and develop long-term partnerships with all our internal and external partners. You will have a keen ability to listen, communicate, transfer information, handle customers' inquiries and provide solutions.
** Your Responsibilities**:
- You will be responsible for customer care and satisfaction by providing proactive advice and consultancy
- Promote pro-active and consistent engagement with our Operational Care Centre (OCC) to transition customer information for flawless operations execution
- Understand standard specific shipping requirements and consistently offer best solutions, quickly adapting to changes that may arise and affect "normal" shipping patterns
- Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
- Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
**Your Skills and Experiences**:
- 2+ years of Sea Logistics Imports and Freight Forwarding experience
- Bilingual in French and English is required
- Proficient with Microsoft Office Suite, particularly Excel
**Good Reasons to Join**: There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
**About Kuehne+Nagel***
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
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