Employer Account Coordinator

3 months ago

Mississauga, Canada vpi inc. Full time

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

We are looking for a** Permanent** **Full-time**, **Employer Account Coordinator** for our **Head Office** at **Skymark**, **Mississauga**.

**Key Job Functions**
- Demonstrate comprehensive knowledge of our services, eligibility of programs that we administer through Employment Ontario, and how we can support the individual needs of job seekers and employers.
- In collaboration with the Employer Account Manager, this role plays an integral and strategic role in developing, strengthening, and maintaining strong relationships with employers, connecting our value proposition to their workforce development needs.
- Liaise with internal cross-functional teams (including Operations, L&D, and branch staff) to improve the entire employer service experience and positive long-term outcomes.
- Support and foster the employer relationship on a day-to-day basis by coordinating the following:

- Respond to all inquiries, coordinate, and collaborate with L&D/Community Partners team to develop and facilitate virtual employer workshops, upskill training, DEI, sensitivity training, compliance, etc., supporting the workforce needs of our employers.
- Ensure all job postings reflect the current labor market.
- Maintain all job postings within KPI timelines, including status updates with the employer.
- Advocate and promote our client’s individual skillsets to employers with a focus on the most barriered and unrepresented groups and the value that they bring to an organization.
- Scheduling Interviews and follow-up, ensuring accommodations if required, are in place in collaboration with the branch.
- Responsible for collaboration within the branch to ensure a successful transition into the client-served phase.
- Prepare and update all necessary required documentation for employer incentives.
- All activities and communication will be case noted within the employer profile in real-time.
- Client-served targets are aligned with the assigned branches.
- Consistent collaboration with the branch throughout the lifecycle of our clients.

**Skills and Abilities**
- Demonstrate comprehensive knowledge of our services, eligibility of programs that we administer.
- Building Rapport
- Comfortable with technology, ever-improving processes, and efficiencies.
- Critical Thinking/Problem Solving
- Self-Confidence/Resilience
- Judgement/Decision-making
- Self-motivated, good work ethic and habits, and strong interpersonal skills
- Excellent listening skills
- Customer Service
- Initiative
- Communication Skills
- Organization Skills
- Ability to multi-task
- Attention to detail.
- Ability to work in a fast-paced environment and comfortable managing targets
- Outgoing and enjoy getting to know other businesses and how their needs and our services can align that bring mutual value.
- Comfortable with managing targets.

**_
If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking _**_here_**_. _**_Any information obtained during the course of recruitment will be used for recruitment purposes only._**

**_ While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team._

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