Military & Public Safety Sales Administrator

5 months ago

Richmond, Canada Shearwater Research Full time

**About Us**:
Shearwater Research is a privately held, profitable technology company which is the world leader in the field of technical diving computers and rebreather oxygen controllers. Based in Richmond, British Columbia, we have dealers in over 70 countries, and service centers in Canada, USA, UK, and New Zealand. We take pride in our corporate culture of high energy excellence, with self-managed professionals who thrive in delivering results in a tangible, visible manner. We are a fast growing company with a very bright future.

**Responsibilities**

**Order Entry**
- Enter dealer sales orders in Business Central and address order-related inquiries.
- Manage payment details, generate payment requests, match wires, ensuring full payment before releasing orders to shipping.
- Communicate with accounting for special payment procedures and handle wire transfers.

**Contract Logistics**
- Monitor on-time delivery of contracts and manage contract changes, involving the Business Development Manager, sales representatives, and the shipping department.
- Support coordination of Quality reviews for contract requirements, ensuring compliant production and lot presentations.
- Coordinate cross-functional order fulfillment activities, including special orders and lead times, to ensure on-time delivery of customer-specified products.
- Ensure compliance with export customs documentation procedures for smooth processing of US and international shipments.

**Digital Records Management**
- Oversee the dealer of record sales program for military and professional diving, managing electronic files with CRM data, including a regularly updated catalogue of dealer contract records.
- Understand and document customer operational needs and requirements, encompassing both military and public safety sectors.
- Collect and furnish past procurement history and cost/pricing data to aid Business Development in providing competitive pricing quotes.
- Work with dealers to resolve contractual or technical issues, ensuring timely completion of customer repairs.

**Inside Sales**
- Follow up on inbound sales leads for existing and new customers.
- Provide basic product information, services, and policies.
- Coordinate sales reps' activities, including managing a demo program.
- Assist in the development of the military and public safety dealer management process.
- Generate weekly sales reports and outstanding order status from Business Central.
- Maintain updated information for Government Contract Quotes in the online Schedule Board.
- Demonstrate a strong commitment to customer service and support sales/marketing efforts.

**Key Qualifications**
- Post Secondary education in business administration, operations, or equivalent experience.
- 2 years proven experience in Customer Service environment.
- Experience in an order entry or inside sales role is preferred.
- Experience with government programs, military, or police/fire an asset but not required.
- Eligible for Canadian security clearance.

**You'll be a great addition to our team if you are**:

- An experienced diver
- Team player with proactive virtual collaboration skills.
- Strong ambassadorial skills, preferably in the Dive Industry.
- Proven experience in respectful and empathetic customer communication.
- Effective planner with organizational skills for managing multiple resources and projects.
- Intermediate computer entry skills; proficiency in business programs.
- Proactive problem-solving ability and experience with bid contracting processes.
- Basic understanding of regional logistics (shipping) is an advantage.

**Job Grade**

Career Band 1: Specialist $40-60k

**Benefits**
- Flex time and Hybrid work site arrangements for most professional staff
- Company paid Life, AD&D, Dental, Extended Health, EAP Plan + Health Spending Account
- Competitive vacation allowance
- Group RSP with company matching contributions
- 5 personal days per calendar year (paid out if not used)
- Diving - open water ticket, dry suit and advanced training company paid
- Bonuses based on successful annual financial performance of the company

Shearwater Research, is a privately held technology ISO9001:2015 certified world leader in the field of dive computers for serious divers. Based in Richmond, British Columbia, we have dealers in over 70 countries, and service centres in Canada, USA, UK, France, New Zealand, and Thailand.

Shearwater Research is an equal opportunity employer. If you are contacted regarding the position, please advise the member of our recruiting team of any accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

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