Catering Sales Manager

2 months ago

Toronto, Canada KIMPTON SAINT GEORGE Full time

**THE OPPORTUNITY**:
CATERING SALES MANAGER

REPORTS TO DIRECTOR OF SALES & MARKETING

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**Who we are**:
Nestled within the vibrant Bloor - Yorkville neighborhood of Toronto, Kimpton Saint George invites you to experience the epitome of boutique luxury on Bloor Street. Immersed in the neighborhood's rich cultural tapestry, you'll encounter the bohemian spirit and elegant historical charm that coalesce in an intriguing fusion of edginess and sophistication, just waiting to be explored. This locale provides the perfect backdrop for Kimpton's signature approach to hospitality. At the Kimpton Saint George, our mission is to ignite a passion for discovering the genuine essence of Toronto.

**THE ROLE**:
As the Catering Sales Manager, you will be responsible for securing new business, managing catering sales, and coordinating food and beverage services with our third-party restaurant partner. This includes developing detailed event plans, ensuring seamless execution of events, and delivering superior customer satisfaction. The role also requires managing revenue goals and catering contracts, providing professional service, and collaborating with internal teams for smooth operations.

**Key Responsibilities**:

- Prepare and manage the catering budget, providing accurate forecasts and tracking and analyzing variances in performance.
- Handle all aspects of catering sales, including inquiries, proposals, and contracts.
- Work closely with the third-party restaurant to ensure seamless planning and execution of events, including menu selection and customization, logistics coordination, and timely service.
- Collaborate with clients to detail all event and F&B requirements, ensuring satisfaction.
- Coordinate with hotel operations and restaurant teams for flawless execution of events.
- Plan and supervise all banquet activities, from the setup of banquet spaces to servicing events and breaking down rooms, ensuring a high level of quality service.
- Ensure detailed documentation of all event specifications in event orders (BEOs) and conduct weekly BEO meetings with the restaurant team.
- Review all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the hotel.
- Ensure that the experience of the client is not merely satisfactory, but exceeds their expectations and those of attendees.
- Report on sales activities, revenue performance, and client feedback to the Director of Sales and Marketing.
- Manages the social segment, responding to all leads related to room blocks and event planning, regardless of the size or number of rooms. Additional segments may be assigned based on business needs.
- Address all catering inquiries across all segments.
- Meet with clients before the event to assist with AV setup and ensure everything is in order; check in throughout the day to confirm smooth operation.
- Develop, manage, and execute catering sales strategies to achieve revenue goals.
- Monitor market trends to adjust sales strategies and capitalize on revenue opportunities.
- Attend networking events and conduct tastings and site visits.
- Set up and tear down event space for dry meetings and events that do not have minimum food and beverage requirements.
- Requisition supplies as needed and maintain adequate inventory levels to meet function needs.
- Maintain a professional image at all times through appearance and dress.
- Maintain flexible hours to accommodate customer needs due to the cyclical nature of the hospitality industry. May be r

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