Cluster Catering Sales Manager

3 months ago

Toronto, Canada Silver Hotel Group Full time

Silver Hotel group is currently recruiting a **Cluster Catering Sales Manager** for our Downtown Hotel Collection

The Sales Manager** **is responsible for finalizing group business while maximizing the event space to meet/exceed sales goals. As a **Catering Sales Manager**, one solicits, negotiates and books new/repeat business by outside sales calls, telemarketing, mailings, networking, etc.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**_Reporting to the Regional Director of Sales and Marketing, the Catering Sales Manager will:_**
- Be responsible for proactively soliciting and managing group/catering-related opportunities with significant revenue potential.
- Actively up-sell each business opportunity to maximize revenue.
- Achieve personal and team-related revenue goals.
- Ensure business is turned over properly and in a timely fashion to drive and grow customer/guest loyalty by delivering service excellence.
- Target group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Respond to incoming group/catering opportunities for the property
- Identify, qualify and solicit new group/catering business to achieve personal and property revenue goals.
- Create effective group/catering sales plans and actions.
- Develop, design and sell creative catered events.
- Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them.
- Build and strengthen relationships with existing and new customers to enable future bookings.
- Participate in sales calls, site tours, entertainment, FAM trips, trade shows, etc.
- Develop relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Ensure customer satisfaction before and during their program/event.
- Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceeds their expectations.
- Organize meeting room bookings - details needs including set-ups, food and beverage and audio/visual.
- Communicate group requirements to hotel staff, management
- Ensure accurate posting of charges, presentation of bill and follow up.
- Coordinate outside equipment rentals, menu tastings and customization, theme concept/decorating.
- Conduct walk-in site tours & pre-con meetings.

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity emplo

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