Sales and Catering Coordinator

4 months ago

Toronto, Canada Holiday Inn Toronto International Airport Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**

Holiday Inn Toronto International Airport is a large 451-room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over 20 000 square feet of banquet space.

**Benefits**
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Deferred Profit-Sharing Plan
- Onsite Gym/Pool
- Career Development
- Hotel Discounts at IHG and Easton’s Group of Hotels properties

**Overview**:
**_ Holiday Inn Toronto International Airport_** **is looking for someone with exceptional administrative skills and hotel experience to join our team as a Sales and Catering Coordinator. Performs general clerical and administrative duties to fulfill the needs of the Sales& Catering Department.

**What you will be doing?**
- Handle all administrative functions of the Hotel sales and catering office. (i.e. contract preparation, filing, faxing, answering phone calls and inquiries, organizing incoming and outgoing mail, complete departmental monthly reports V.I.P. form preparation, showroom co-ordination, distribution of agreements, manage office supplies, introduction and regret letter preparation, etc.)
- Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Investigate and respond to crew issues daily
- Key Delphi operator-assist with reporting, updates merge agreements in Delphi, entering turned down business into Delphi
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Handle walk-in inquiries; Direct sales inquiries to the appropriate sales manager
- Maintain and co-ordinate sales programs and procedures (i.e. create flyers/fact sheets, company of the month, Wholesale stopover, sports, tour, creative packages, Cookie grams, creative sites, sales kits, creative closet and outside catering)
- Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.
- Assist Sales managers in organizing FAM’s and client events. May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, etc.)

**_ _**What are the requirements this role?**

High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.
- Strong oral and written communication skills
- Friendly and hospitality focused
- Attention to detail
- Planning and organizational abilities
- Computer Skills
- Ability to work under pressure in a fast paced, stressful environment.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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