Lead Service Coordinator, Disability Services

4 months ago

Edmonton, Canada YWCA Edmonton Full time

**Lead Service Coordinator**
**Full-time Permanent
**Organization Overview:
**YWCA Edmonton is a powerful voice for equity and has been leading social change and progress
for women, families and gender-diverse individuals in the capital region since 1907. Part of an
international movement, YWCA Edmonton is a trusted provider of services, programs and
advocacy work that transforms lives and helps build a stronger, healthier, and equitable
community for all. We provide education and services to thousands every year through leadership
programs, counselling, outdoor education, healing retreats and supporting people with disabilities.

**Job Summary**:
The Lead Service Coordinator will work closely with the Assistant Director, Disability Servies
to administer service delivery related to ISPs, contracts, and Service Agreements.

This individual will have a person-centered approach to their work while demonstrating
proficiency in skills including problem-solving, decisiveness, time management, and conflict
resolution. They will be effective communicators with strong interpersonal skills, and a
demonstrated understanding of professional boundaries.

**Hours of work**:
This is a full-time position working 37.5 hours per week and is community-based and involves
regular travel to homes in Edmonton and/or the surrounding area. Flexibility in work hours to meet
the needs of the caseload and may include evenings and weekends.

**Responsibilities**:
To oversee service delivery of the Disability Services department and provide support for the
completion and implementation of Individual Service Plans, service contracts, and Service
Agreements.

Finance
- Support Assistant Director, with preparation of annual department budget(s).
- Support Assistant Director, to ensure service delivery stays within its approved budgets.

Human Resources Management
- Support Assistant Director with hiring, training, supervision and evaluation of Service

Coordinators and department direct service personnel.
- Provide coaching and leadership to assist Service Coordinators and direct service

personnel in expanding their capabilities as required by the Assistant Director.
- Provide support for corrective and disciplinary action of department direct service personnel

as required by the Assistant Director.
- Work with Training and Development Coordinator regarding training for department direct

service personnel.

Service Delivery Management:

- Ensure service delivery meets contract requirements, compliance with Creating Excellence

Together (CET) standards, that department Policies & Procedures are met and followed;
provide input for new/revised policies and procedures as required.
- Determine additional supports and implementation to strive for continuous quality

improvement in service delivery.
- Support Service Coordinators to develop service proposal rationales and facilitate

modification of service delivery when and where appropriate.
- Develop and facilitate implementation of all documentation relating to service planning and

reporting.
- Support Assistant Director in overseeing the review of all incident reports, including

approving follow-up action and communication.
**Authority**:

- Review all written correspondence sent out by Service Coordinators on behalf of the

Disability
- Services department as required by the Assistant Director.
- Contribute to decisions relating to the Disability Services department practices and

procedures.
- Consult with the Assistant Director:

- Budget changes.
- Proposed changes in program standards or policy.
- Termination of employees/contractors.
- Any matter within the Disability Services department which may impact upon YWCA
Edmonton image and/or have legal or financial implications for YWCA Edmonton.

**Qualifications Required:
- Preferred post-secondary degree in Social Services.
- Minimum of 5 years’ experience with Individuals who have physical and/or developmental

disabilities.
- Demonstrated 3 years supervisory experience managing a diverse team.
- Extensive experience and knowledge in service planning.
- Experience in group facilitation.
- Effective problem solving and crisis management skills.
- Current Intervention Record Check and Criminal Record Check, with vulnerable sector.
- Valid class 5 Alberta driver’s license & abstract.
- $2 million in professional liability Insurance (if applicable).

**Checks & Insurance**:

- Able to provide a clear Criminal Record and Vulnerable Sector Check
- Able to provide a clear Youth Intervention Check
- Must carry a minimum of $1 Million in professional liability Insurance (if applicable).

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