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Service Coordinator

1 month ago

Edmonton, Canada Creative Door Services Full time

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

**Role**: We have an immediate opening for a Service Coordinator in our Edmonton Branch. Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position.

**Responsibilities**:

- Answers incoming service calls
- Schedule service and warranty calls with the customer
- Opens and completes work orders including material and equipment sourcing
- Receives PO or Credit Card information from the customer prior to dispatching employees
- Distributes required paperwork to our technicians, parts department and warehouse personnel
- Dispatches and communicates with our technicians for the required information relevant to the job prior to or during the service call cycle
- Other duties, as assigned

**Skills**:

- Customer service savvy and above average communication proficiency
- Ability to prioritize tasks, manage stress and diffuse difficult situations
- Well organized with great attention to detail
- Superior resourcefulness, integrity, and solid work ethic
- Ability to work in a team environment
- Knowledge in shipping, logistics, construction, and overhead doors is an asset

**Qualifications**:

- 3-5 years of experience scheduling and dispatching field service
- Working knowledge of MS Outlook (including calendar) and Excel
- Minimum completed education - high school
- Possess a valid Driver's License and vehicle

**We offer**:

- A positive work environment with competitive pay and an excellent benefit plan
- Comprehensive technical, safety and product training provided
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

**To Apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Scheduling/Dispatching: 3 years (preferred)

Ability to Commute:

- Edmonton, AB T5V 1R9 (required)

Work Location: In person