Assistant Director, Disability Services

6 months ago

Edmonton, Canada YWCA Edmonton Full time

**(12 Months Maternity Leave)**

Organization Overview:
YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women, families and gender-diverse individuals in the capital region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs and advocacy work that transforms lives and helps build a stronger, healthier, and equitable community for all. We provide education and services to thousands every year through leadership programs, counselling, outdoor education, healing retreats and supporting people with disabilities.

Departmental Overview:
YWCA Disability Services empowers individuals to achieve their full potential with the support of their family and community. Since 1979, we have provided a wide range of respite and support services for individuals with disabilities and their families. Today, we support more than 190 individuals. Our services support a wide range of conditions, including but not limited to developmental disabilities, physical limitations, behavioural and psychological challenges, and the medically fragile. From infants to seniors, anyone is welcome provided we have appropriate resources available. The Alberta Council of Disability Services has certified our program as a Creating Excellence Together Level II agency, awarded to agencies offering the highest standards of quality care.

Job Summary:
The Assistant Director of Disability Services will collaborate with the Director to guide and advance the Disability Services department in alignment with YWCA Edmonton's policies, procedures, values, and mission. In this role, the Assistant Director will take charge of supervising the department's activities and maintaining a high level of service quality for individuals and families. Additionally, they will hold the responsibility of ensuring that YWCA Edmonton complies with all accreditation standards. As a vital and trusted member of the Disability Service Team, the Assistant Director will actively contribute to shaping the department's strategic and operational direction.

Employment Type:
Full-time (37.5 hours/week), hours typically between Monday - Friday. Some additional after-hours or weekend work may be required.

Major Responsibilities: Human Resources
- Recruit, train, supervise, and evaluate positions including the Behavioural Consultants, Lead Service Coordinator, Training and Development Coordinator, and Service Coordinators within Disability Services.
- Conduct performance evaluations for Lead Service Coordinators, Behavioural l Consultants, Training and Development Coordinator and provide support to Coordinators in conducting evaluations for service delivery staff.
- Cultivate a healthy workplace culture in the department and the organization, collaborating with management and administrative staff.
- Offer coaching and leadership to help department staff expand their skills.
- Assist in addressing staff or contractor complaints and handling disciplinary actions.

Program Excellence
- Ensure the implementation and adherence of department policies and procedures in alignment with funding and accreditation requirements.
- Continually innovate to enhance service delivery practices, program safety, and technology utilization.
- Provide input on the department's strategic and operational direction.

Financial Health
- Collaborate with the Director to develop and monitor the annual department budget(s).
- Review, submit, and negotiate individual service budget proposals with government contacts as necessary.
- Work closely with YWCA Edmonton's External Relations department to support fund development goals and the overall financial well-being of the organization.
- Assist in completing required reporting criteria as needed by the Director.
- Participate in activities and special events on behalf of the department for funding and external relations purposes.

Equity in our Community
- Establish, maintain, or enhance community relationships and strategic partnerships with stakeholders.
- Advocate with key stakeholders and policy makers to ensure outstanding service provision for our clients and the well-being of staff and contractors.
- Attending various annual events to support partnerships and key stakeholders.
- Stay informed about emerging trends and issues in the sector and share this information with the Director's team.
- Be a strategic partner and thought leader in advancing Inclusion, Diversity, Equity, and Accessibility across the organization.

Organizational Relationships:
The Assistant Director of Disability Services directly reports to the Director, Disability Services at YWCA Edmonton. Reporting to the Assistant Director, Disability Services are the Training & Development Coordinator, Lead Service Coordinator(s), and all administrative support and contractors within the Disability Services department. Annually, the Disability Services department serves around 190 children and adult

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