Administration Manager, Disability Services

2 months ago

Edmonton, Canada YWCA Edmonton Full time

**Administration Manager (Disability Services)**
**Full Time - Permanent
**Organization Overview**:
YWCA Edmonton is a powerful voice for equity and has been leading social change and progress
for women, families and gender-diverse individuals in the capital region since 1907. Part of an
international movement, YWCA Edmonton is a trusted provider of services, programs and
advocacy work that transforms lives and helps build a stronger, healthier, and equitable
community for all. We provide education and services to thousands every year through leadership
programs, counselling, outdoor education, healing retreats and supporting people with disabilities.

**Job Summary**:
The Administration Manager plays an essential role in supporting the Director and Disability
Services team. This individual will manage and oversee the administrative unit and provide
oversight to the support staff that work within that unit. The Manager, Administration, is expected
to have exceptional, critical thinking skills, time management and organizational skills that will
ensure the smooth operations of the departments, contributing to a high-performance
organization overall.

**Hours of work**:
Monday to Friday, flexible hours between 8am and 5pm committing 37.5 hours per week, 7.5 hours
per day.

**Responsibilities**:
**Director, Disability Services**
- Maintain and support the office of the Director, Disability Services.
- Ensure the Director is provided with appropriate documentation and information required

to participate in and/or lead meetings.
- Provide Director with department operating statistics and information as required for

contract negotiation and reporting at the contract and organizational level.
- Disseminate Director information and direction to the department Managers and team.
- Coordinate and manage the Director’s schedule.
- Work collaboratively with the Leadership Team and other departments as needed.

**Administration**
- Assist in preparing the written department strategic plan and operational plan.
- Prepare regular (monthly, quarterly) progress reports of operational plans for Director.
- Prepare, organize, and assemble all necessary agendas, minutes, documents,

presentations, etc.
- Prepare department expenses documents.
- Manage and provide supervision to the Administrative Assistants, department billing and

overdue accounts.
- Monitor various department statistics in collaboration with Managers.
- Assist with budgets and other relevant information for contract renewals, in collaboration

with the Assistant Director and Director.
- Assist in the development and monitoring of the Disability Services department budget, in

collaboration with the Director.
- Develop written drafts of department and organization reports as requested.
- Prepare necessary documents for organizational and community related initiatives of the

department.
- Other duties as required.

**Authority**:

- Liaison between Director, Assistant Director, and department staff.
- Bring Director’s voice to department operations.
- To notify the Director of:

- Anomalies in department operations and/or strategic and operational plans.
- Outstanding overdue billing requiring involvement.
- Critical incidents in service delivery.
- Matters involving personnel disciplinary action.
- Any matter which impacts the budget and/or finances of YWCA Edmonton.
- Those issues which relate to department procedures or the safety of the staff or
the Individual(s) being served.

**Qualifications Required**:

- Minimum 3 years’ experience at a senior administrative level.
- Minimum 4 years office experience in areas related to office reception, office procedure

and basic accounting principles.
- Preferred post-secondary education with Diploma in Office Administration or related field.
- Proven experience and proficiency in Microsoft Suite programs.
- Current Intervention Record Check and Criminal Record Check, with vulnerable sector.
- Excellent verbal and written communication skills.
- Attention to details and accuracy.
- Ability to interact in a positive manner with a diverse population.
- Ability to effectively prioritize workload.
- Ability to accept and assume responsibility.
- Ability to maintain confidentiality.
- Strong customer service skills.
- Effective problem solving and crisis management skills.
- Strength in multi-tasking, prioritizing, and meeting deadlines.
- Ability to work in a dynamic hybrid office environment.
- Ability to work independently and as part of a team.
- Knowledge of government funders such as Community & Social Services and Children’s

Services is an asset.
**Checks & Insurance**:

- Able to provide a clear Criminal Record and Vulnerable Sector Check
- Able to provide a clear Youth Intervention Check
- Must carry a minimum of $1 Million in professional liability Insurance (if applicable).

**Equal Opportunity Commitment**:
For over a century, YWCA Edmonton has been dedicated to creating a community in which
ever

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