Disabilities Services Manager

7 months ago

Edmonton, Canada Family Connections Inc. Full time

**Specific Responsibilities**
- Managers will:
supervise staff; existing and new person-served files; take intake calls; match and assign new person-served intakes; review time sheets; prepare and/or review contact notes, progress reports, person-served assessments, safety and hazard reports and critical incidents; complete filing and ensure the files are up to CAC standards.
- Provide supervision monthly with supervisory staff and any staff members requesting or exhibiting signs for supervision.
- Support, debrief, and assess staff / program needs. Provide ongoing training and /or arrange training for staff.
- Ensure all cultural areas for programs are meeting standards and meet persons served needs.
- Assist in case planning, mediation, and problem solving with supervisors and/or staff.
- Attend regional case conference meetings, if required.
- Reporting all CIR’s to the senior program manager, the director, Guardian, Disability Services Coordinator.
- Ensure supervisors/staff bouquets and/ or concerns and strengths are dealt with according to the policy and procedure manual.
- Keep up on new research and findings for assigned program area.
- Be involved in outcomes and program evaluation.
- Oversee the program and resource manual for the programs run by the agency.
- Be available for rotation of on-call schedule, if necessary.
- Attend as a representative (if needed) for the Director for Family Connections Inc. the community/co-agency and or Association meetings.
- Meet for management/supervisor strategy building meetings on a regular basis.
- Train supervisors to stand-in when necessary.
- Provide supervision with the supervisors on a monthly basis, as well as, ongoing daily communication.
- Work closely with the supervisory/staff team and attend supervisor/staff meetings.
- Fulfill related duties assigned by the contract directives.**Direct Service**:

- Assist in case planning, mediation, and problem solving, with supervisors/staff.
- Attend regional case conference meetings, when required.
- Responsible to supervise the service plans.
- Responsible to supervise the identification, plans and implementation and evaluation of the service needs.
- Create a working environment based upon trust, caring, respect and to encourage the staff to meet all identified tasks.
- Ensure that the program service objectives are met.
- Advocate with the staff/community for formal and informal community support networks.
- Attend all meetings, conferences and crisis as required on the job
- Own transportation is necessary.

**Community Mapping and Inclusion**
- Build bridges with community resources encouraging partnership to be involved with service delivery where appropriate.
- Involvement within community actions and delivering agency information presentations.
- Research appropriate family / youth activities and encourage supervisors/staff to utilize these family outing activities and monitor outcomes.
- Oversee the community resource list and provide feedback/input into the updates.
- Support and encourage supervisors/staff to facilitate family involvement within the community either formally or informally.
- Keep abreast with any policy and program requirement changes to our programs made by the AASCF/Disability Services/CAC.

**Court Appearances**:

- Responsible to support staff /or attend court proceedings when required by Disability Services/PPC.
- Responsible for supervision of /or information presentation during court proceedings if so required by Disability Services/PPC.

**Personal Qualifications And Skills**:

- Strong leadership and supervisory abilities
- Possess management qualities and skills for the Human Service Field
- Strong decision making skills and sound judgement ability
- Superior oral and written communication skills
- Strong organizational skills
- Specialized training in mediation and conflict resolution strategies
- Exemplifies team leadership abilities
- Specialized training in family dynamics, abuse protocol, medication administration, life skills, therapeutic interventions, adult/child education, parent teaching, crisis intervention, motivating for change, mental health, suicide intervention and self-harm, indigenous/cultural awareness, and First Aid/CPR.
- Take responsibility for updating any outdated necessary training.
- Respectful and non-judgmental with a strong sense of responsibility.
- Ability to work independently
- Enthusiastic, persistent, tactful, imaginative, creative and resourceful
- Ability to manage, plan, organize, implement and evaluate service plans
- Ability to drive
- Enhanced experience working with technology and cloud-based system.

**F. Knowledge**

1. Educational Level - degree or diploma in a human service field (*active member of professional governing body, if applicable)

2. Special knowledge, education and experience relating directly to management of Human service program delivery

3. Special knowledge and experience in all areas of disabilities and me

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