Lead Service Coordinator, Disability Services

3 months ago

Edmonton, Canada YWCA Edmonton Full time

**Employment Opportunity**
**Associate Director, Disability Services
**Organization Overview**:
YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for
women, families and gender-diverse individuals in the capital region since 1907. Part of an international
movement, YWCA Edmonton is a trusted provider of services, programs and advocacy work that
transforms lives and helps build a stronger, healthier, and equitable community for all. We provide
education and services to thousands every year through leadership programs, counselling, outdoor
education, healing retreats and supporting people with disabilities.

**Job Summary**:
The Lead Service Coordinator will work closely with the Assistant Director, Disability Services to administer
service delivery related to ISPs, contracts, and Service Agreements. This individual will have a person
- centered approach to their work while demonstrating proficiency in skills including problem-solving,
decisiveness, time management, and conflict resolution. They will be effective communicators with strong
interpersonal skills, and a demonstrated understanding of professional boundaries.

**Employment Type**:
This is a full-time position working 37.5 hours per week and is community-based and involves regular
travel to homes in Edmonton and/or the surrounding area. Flexibility in work hours to meet the needs of
the caseload and may include evenings and weekends.

**Responsibilities**:
To oversee service delivery of the Disability Services department and provide support for the completion
and implementation of Individual Service Plans, service contracts, and Service Agreements.

**_Finance _**:

- Support Assistant Director, with preparation of annual department budget(s).
- Support Assistant Director, to ensure service delivery stays within its approved budgets. Human

**_Resources Management _**:

- Support Assistant Director with hiring, training, supervision and evaluation of Service
Coordinators and department direct service personnel.
- Provide coaching and leadership to assist Service Coordinators and direct service personnel in

expanding their capabilities as required by the Assistant Director.
- Provide support for corrective and disciplinary action of department direct service personnel as

required by the Assistant Director.
- Work with Training and Development Coordinator regarding training for department direct

service personnel.

**_Service Delivery Management: _**:

- Ensure service delivery meets contract requirements, compliance with Creating Excellence
Together (CET) standards, that department Policies & Procedures are met and followed; provide
input for new/revised policies and procedures as required.
- Determine additional supports and implementation to strive for continuous quality

improvement in service delivery.
- Support Service Coordinators to develop service proposal rationales and facilitate modification

of service delivery when and where appropriate.
- Develop and facilitate implementation of all documentation relating to service planning and

reporting.
- Support Assistant Director in overseeing the review of all incident reports, including approving

follow-up action and communication.

**_Authority: _**:

- Review all written correspondence sent out by Service Coordinators on behalf of the Disability
- Services department as required by the Assistant Director.
- Contribute to decisions relating to the Disability Services department practices and procedures.
- Consult with the Assistant Director:

- Budget changes.
- Proposed changes in program standards or policy.
- Termination of employees/contractors.
- Any matter within the Disability Services department which may impact upon YWCA
Edmonton image and/or have legal or financial implications for YWCA Edmonton.

**Qualifications**:

- Preferred post-secondary degree in Social Services.
- Minimum of 5 years’ experience with Individuals who have physical and/or developmental

disabilities.
- Demonstrated 3 years supervisory experience managing a diverse team.
- Extensive experience and knowledge in service planning.
- Experience in group facilitation.
- Effective problem solving and crisis management skills.
- A clear Criminal Record Check (including a Vulnerable Sector Check) and Youth Intervention

Record Check, conducted within the past six months.
- Possession of a valid Class 5 driver’s license, access to a personal vehicle, willingness to transport

individuals, and $2 Million Third Party Liability Vehicle insurance. Also, the willingness to undergo
a Standard Driver’s Abstract check every two years as the position requires.
**Equal Opportunity Commitment**:
For over a century, YWCA Edmonton has been dedicated to creating a community in which everyone has
an equal opportunity to achieve their full potential. We know that creating an equitable world requires
diversity of thought and equity for all. We stay true to our mission by welcoming the u

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