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IT Help Desk

2 months ago

Burnaby, Canada Vtech Solution Inc Full time

Hi,

This is Anjali from vTech Solution, Inc. Hope you are doing well.

Wish to check if you would like to consider below job: If yes, kindly send me a copy of your resume in word format and work authorization status details.

Hope you are doing well.

**Title : IT Help Desk**

**Location : Burnaby, British Columbia**

**Duration : 3 months (Possibility of Extension)**

**Kindly Do Not submit your profile with any vendor for the same role, as it could lead to dual submission ad rejection of your profile as well.**
- Ability to efficiently manage time and workload, including planning, prioritizing, organizing and following through on tasks while maintaining close attention to details.
- Motivation, combined with excellent personal communication and customer service skills.
- Knowledge of IT security principles and controls, Microsoft Operating Systems and Products including Windows 7, Windows Server (2003/ 2008/2012), Active Directory and Microsoft Office.
- Ability to methodically identify and resolve problems with computer hardware and software systems.
- Flexibility to work outside normal business hours and/or on a rotating schedule.
- Minimum 3 years of experience working in an IT environment.
- Prior experience working in an industrial environment is an asset.

**Purpose of this position**:

- The User Support Technician is responsible for providing prompt and efficient IT Helpdesk support for the Company including receiving, documenting, monitoring and troubleshooting of user-submitted and system-generated service requests.
- The job is scheduled in part outside normal business hours.
- The incumbent participates in Helpdesk 24/7 on-call rotation and provides off-hours IT support.

**Key responsibilities**:

- Monitor IT Helpdesk queue and answer service request calls in an appropriate and timely manner; initiate and maintain a database of service request tickets including categorization and entry of required information.
- Work with customers to efficiently resolve service requests relating to IT equipment, systems and software, or escalate requests to appropriate personnel for resolution.
- Participate in Helpdesk 24/7 on-call rotation which involves following up on high importance service requests and automated system monitoring alerts in a timely manner, resolving where possible and escalating to
- appropriate administrator or manager if required.
- Enforce IT department security controls and policies in performance of all tasks.
- Demonstrate general understanding of all infrastructure, systems, software and services managed by the IT department including relationships and interactions between different components.
- Demonstrate understanding of department backup and recovery procedures and execute procedures when required.
- Maintain communication with IT team and Manager on outstanding service requests, issues and concerns.
- Best Regards,_

**Anjali Rohal**

Client Service Specialist (Canada)

**vTech Solution, Inc.**
- **You seek, We Deliver.**_

(437) 747-6699 (D)

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

**Salary**: $15.25-$27.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- IT security (preferred)

Work Location: On the road

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