Help Desk Support Technician

1 week ago


Burnaby, British Columbia, Canada SUMMIT TOOLS Full time

Position Title
:
HELP DESK SUPPORT TECHNICIAN


Job Type
:
FULL-TIME, PERMANENT


Location
:
BURNABY


Compensation
:
$22 - $24 per hour based on experience


SUMMIT TOOLS
We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store locations, a Distribution Center and Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a broad spectrum of clients from the Contractor, Trades and Industrial users. We take pride in serving their needs. We are creating new and more opportunities for our team through expansion.

WHAT WE OFFER OUR EMPLOYEES?

  • Competitive compensation
  • Comprehensive Benefit Package extended health, dental, long term disability, and term life insurance
  • All Staff are fulltime which creates a stable work environment.
  • Not required to work Sundays, evenings, or statutory holidays
  • We are offering advancements through multiple channels
  • Retail, Distribution, and Head Office

RESPONSIBILITIES

  • Provide Level 1 and 2 IT Support for all employees and stores (onsite and remote)
  • Troubleshoot and support Microsoft Windows environments
  • Look to improve all aspects of the Desktop Support functions continually
  • Visit all the locations and stores when required, to discover issues or complete issue resolution
  • Efficiently troubleshoot infrastructure issues (network connectivity, printing, internet)
  • Demonstrate time management skills by prioritizing and executing tasks in a highenergy environment


Desktop imaging
  • New machine setup, PC refreshes, and Hardware replacements
  • Track IT assets and follow the inventory management guidelines
  • Desktops, Laptops, and other peripheral equipment and familiar with low voltage cabling
  • Troubleshooting and maintenance of IT hardware
  • Provide oncall or onsite support after hours (if needed) and weekends
  • Participates in and assists with facilityrelated projects.
  • Travel to different store for regular maintenance or urgent issues
  • Setup all IT equipment for new stores
  • Excellent communication skills (written and verbal)
  • Excellent customer service skills
  • Willingness to work flexible shifts which includes days, evenings, weekends, and holidays as needed

QUALIFICATIONS

  • 25 years of related experience in an IT Support/ Helpdesk
  • Strong professional demeanor and work ethic
  • Strong critical thinking skills and able to work independently
  • Highly organized, detail oriented and selfmotivated
  • Experience communicating on a high level to a nontechnical audience
  • Experience working closely with end users, team managers and senior leadership
  • Comfortable working in fast growth environments
  • Excellent communication & documentation skills
  • Ability to work calmly under pressure, multitask and prioritize
  • Patience to solve technical problems with end users of varying technical aptitudes

Job Types:
Full-time, Permanent

Pay:
From $50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Experience:

  • IT support: 2 years (required)

Work Location:
In person

  • Burnaby, British Columbia, Canada NTT DATA Full time

    Req ID: 68259This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to beWe are currently seeking a Service Desk Technician - FULL TIME REGULAR to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).Purpose of...


  • Burnaby, British Columbia, Canada Simon Fraser University Full time

    Union/Affiliation:C.U.P.E. Local 3338 Pay range:$26.77 hourly plus 9% in lieu of benefits SFU Department Descr:IT Services - Telephone Services Position Grade:8- # of openings:1 Biweekly Hours:70Who We ArePhones team within Infrastructure Services, a unit of SFU IT Services responsible for providing and supporting the University's Communication Network for...


  • Burnaby, British Columbia, Canada Simon Fraser University Full time

    Union/Affiliation:Administrative and Professional Staff (APSA) Pay range:$60,405 to $72,137 annually SFU Department Descr:IT Services - Service Desk Position Grade:7- # of openings:1 Biweekly Hours:72Who We AreServing students, staff, faculty and our wider community across all three campuses, the VPFA (Vice President Finance and Administration) leads and...


  • Burnaby, British Columbia, Canada Houle Electric Limited Full time

    About the position:Currently, we are looking for an eager Desktop Support Analyst for our Corporate IT team, based in Burnaby. The Desktop Support Analyst is a key member of the HelpDesk team, the first point of contact for employees when they are looking for IT support.Desktop Support Analyst Duties and Responsibilities:Manage Help Desk tickets in a timely...

  • Service Technician

    1 week ago


    Burnaby, British Columbia, Canada Trendi Full time

    Are you a technical Service Technician who is passionate about the environment and making an impact on a global scale?Trendi is seeking an experienced and motivated individual, like YOU, to join our growing and innovative companyWe have 1 part-time including weekends position available*Who Are You?As Trendi's Service Technician your mission is to provide...


  • Burnaby, British Columbia, Canada TEK Group Full time

    Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.Major Job Duties: Test and image desktops and laptops. Maintain, analyse, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large...


  • Burnaby, British Columbia, Canada Western Canada Marine Response Corporation Full time

    WCMRC is recruiting for aTemporary Full Time (1 year contract) IT Support Technician to join our team inBurnaby, BC.Reporting to the Manager, Information Systems - the primary responsibilities of this position include:Provide training to staff on usage of newly implemented systems. Respond to system alerts and performing advanced troubleshooting with a focus...


  • Burnaby, British Columbia, Canada Corcym Full time

    Direct Support TechnicianCORCYM is a global medical device company. It has acquired a complete portfolio of surgical solutions with a heritage spanning more than 50 years. CORCYM employs approximately 850 people in over 100 countries, ensuring a strong presence to continuously support patients, healthcare professionals and healthcare systems worldwide.Join...


  • Burnaby, British Columbia, Canada Provincial Health Services Authority Full time

    Junior Technical Support AnalystPHSA CorporateBurnaby, BCIn accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this...


  • Burnaby, British Columbia, Canada Agropur Full time

    Type d'emploi:PermanentThe Laboratory Technician is responsible for supporting production, analyzing a variety of samples using different test methods; performing microbiological and/or physical tests on raw material, in-process and finished products. Daily tasks include the receipt of samples, determining methods by reviewing procedures and specifications,...

  • Library Technician

    1 week ago


    Burnaby, British Columbia, Canada Alexander College Full time

    TITLE:Library TechnicianPOSITION OVERVIEW:Under the direction of the Librarians, the Alexander College (AC) Library Technician will be responsible for providing basic library staffing and duties related to the circulation of library materials, providing reference and research services, assisting with ID card creation, as well as creating research help and...


  • Burnaby, British Columbia, Canada Cellula Full time

    Cellula is an innovative engineering company that specializes in state of the art automated and telerobotic systems, primarily for the offshore and subsea market space. Our solutions are designed, built, and tested in house by a skilled team of engineers, technicians, and support staff. We take pride in what we do, and we work hard to bring the best value to...


  • Burnaby, British Columbia, Canada BC Housing Full time

    POSITION SUMMARY Reporting to the Business Support Manager, the Business Support Coordinator supports assigned business area(s) with responsibilities such as: identifying and planning for training requirements for external clients, coordinating and maintaining their access to BC Housing systems, and providing training for staff on all systems....


  • Burnaby, British Columbia, Canada Fitzii Full time

    Enter your email address to begin your application for this job. SHARE THIS JOB: Field Service Lab Equipment Technician Company: Raeyco Lab Equipment Systems Management Ltd Location: Burnaby, BC Type: Full-time Description: We are looking for experienced field service technicians, based in the Lower Mainland Area. We're Raeyco Lab Equipment Systems...


  • Burnaby, British Columbia, Canada BC Hydro Full time

    Powered by water... and by people like youProviding clean electricity to 4 million customers takes a diverse workforce and that's where you comein. We need your talent to help us build major projects to meet growing demand. To help ourcustomers find clean energy solutions for their homes and businesses and to be ready to respondduring storms and outages to...


  • Burnaby, British Columbia, Canada Kardium Full time

    Your opportunityBy joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the mínimally invasive diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation. Atrial fibrillation can cause stroke, heart failure, and other...


  • Burnaby, British Columbia, Canada Western Canada Marine Response Corporation Full time

    WCMRC is recruiting for a Temporary Full Time IT Support Technician (1 year contract) to join our team in Burnaby, BC.Reporting to the Manager, Information Systems - the primary responsibilities of this position include:Provide training to staff on usage of newly implemented systems. Respond to system alerts and performing advanced troubleshooting with a...

  • QA Technician

    1 week ago


    Burnaby, British Columbia, Canada Earth's Own Food Company Inc. Full time

    ROLE:QA TechnicianREPORTS TO:QA SupervisorLOCATION:Port CoquitlamWe are looking for a Quality Assurance Technician to join our Quality Assurance team Our Quality AssuranceTechnician will help us ensure the fast and accurate handling of documents and products/material tests to support the quality team.OPPORTUNITIESThis is a very exciting time as you will get...


  • Burnaby, British Columbia, Canada Destination Auto Group Full time

    Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada's Best Employers for Recent Graduates for 2022, Destination Toyota Burnaby is looking for an Express Lube Technician who is looking for a new challengeWhat we can provide you: Competitive and above the market...


  • Burnaby, British Columbia, Canada Western Canada Marine Response Corporation Full time

    Western Canada Marine Response Corporation (WCMRC) is a Transport Canada certified Response Organization, whose mandate is to ensure there is a state of preparedness in place and to mitigate the impact when an oil spill occurs. This includes the protection of wildlife, economic and environmental sensitivities, and the safety of both the responders and the...