Service Desk Analyst

6 months ago

Burnaby, Canada BC Housing Full time

**Position Summary**:
**SERVICE DESK ANALYST**

**Job ID: 5685**

**REGULAR/FULL-TIME**

**Location: BURNABY, BC**
- ** Join one of BC’s Top Employers**:

- ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance**

**BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.**

**THE ORGANIZATION**

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. _Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people._

**Our mission** is to provide access to safe, quality, accessible, and affordable housing options. We do this to promote strong, inclusive communities where people can thrive.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:

- In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
- Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
- Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
- Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program).
- An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
- Participation in community and charitable events.

**Please note: Eligibility for benefits offered is based on employment status**

**SERVICE DESK ANALYST**:
($56,983.70 - $65,323.92 Annually)

***

Reporting to the Manager, Service Delivery, the Service Desk Analyst provides level-one technical support on the IT Service Desk. He/she/they serve as the first point of contact for clients seeking technical assistance over the phone or via BC Housing (BCH) ticketing system. The position performs onsite and remote support and troubleshooting for the Home Office, all Regional Offices and Directly Managed Sites, while adhering to Information Management & Technology’s (IMT) policies, procedures, and standards in undertaking this work.

**CANDIDATE PROFILE**

**EDUCATION & EXPERIENCE**:

- Diploma in information technology, computer science, or other relevant discipline.
- Completion of Microsoft Certified Systems Engineer (MCSE) or CompTIA A+ certification
- Considerable experience in progressively more complex and responsible work in a comparable environment.
- Sound experience of each of the following: supporting desktop workstations and associated peripherals, providing first line support (help desk) to users, and working with Microsoft Office.
- Or an equivalent combination of education, training, and experience acceptable to the employer.

**KNOWLEDGE, SKILLS AND ABILITIES**:

- Extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices
- Extensive knowledge of Windows operating systems
- Extensive knowledge of Microsoft Office Suites
- Excellent organizational and analytical skills
- Excellent communication and inter-personal skills
- Excellent customer service skills
- Ability to train users
- Ability to work within a team of technical analysts and be a team player
- Ability to work effectively and independently with mínimal supervision
- Ability to lift computer equipment over 40 pounds
- Ability to generate and articulate new ideas and adapt effectively to new technologies
- Ability to create and update technical and end user documentation
- Ability to excel working under pressure to meet deadlines and changing priorities
- Ability to arrange suitable transportation to travel to various worksites

**How to Apply**:
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We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with person

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