Help Desk Support Technician

7 months ago


Burnaby, Canada SUMMIT TOOLS Full time

Position Title**:HELP DESK SUPPORT TECHNICIAN**

Job Type**:FULL-TIME, PERMANENT**

Location**:BURNABY**

Compensation**:$22 - $24 per hour based on experience**

**SUMMIT TOOLS**

We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store locations, a Distribution Center and Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a broad spectrum of clients from the Contractor, Trades and Industrial users. We take pride in serving their needs. We are creating new and more opportunities for our team through expansion.

**WHAT WE OFFER OUR EMPLOYEES?**
- Competitive compensation
- Comprehensive Benefit Package - extended health, dental, long term disability, and term life insurance
- All Staff are full-time which creates a stable work environment.
- Not required to work Sundays, evenings, or statutory holidays
- We are offering advancements through multiple channels - Retail, Distribution, and Head Office

**RESPONSIBILITIES**
- Provide Level 1 and 2 IT Support for all employees and stores (onsite and remote)
- Troubleshoot and support Microsoft Windows environments
- Look to improve all aspects of the Desktop Support functions continually
- Visit all the locations and stores when required, to discover issues or complete issue resolution
- Efficiently troubleshoot infrastructure issues (network connectivity, printing, internet)
- Demonstrate time management skills by prioritizing and executing tasks in a high-energy environment
- Desktop imaging - New machine setup, PC refreshes, and Hardware replacements
- Track IT assets and follow the inventory management guidelines - Desktops, Laptops, and other peripheral equipment and familiar with low voltage cabling
- Troubleshooting and maintenance of IT hardware
- Provide on-call or onsite support after hours (if needed) and weekends
- Participates in and assists with facility-related projects.
- Travel to different store for regular maintenance or urgent issues
- Setup all IT equipment for new stores
- Excellent communication skills (written and verbal) - Excellent customer service skills
- Willingness to work flexible shifts which includes days, evenings, weekends, and holidays as needed

**QUALIFICATIONS**
- 2-5 years of related experience in an IT Support/ Helpdesk
- Strong professional demeanor and work ethic
- Strong critical thinking skills and able to work independently
- Highly organized, detail oriented and self-motivated
- Experience communicating on a high level to a non-technical audience
- Experience working closely with end users, team managers and senior leadership
- Comfortable working in fast growth environments
- Excellent communication & documentation skills
- Ability to work calmly under pressure, multitask and prioritize
- Patience to solve technical problems with end users of varying technical aptitudes

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- IT support: 2 years (required)

Work Location: In person


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