Junior IT Helpdesk Support

5 months ago

Burnaby, Canada Encorp Pacific (Canada) - Return-It Full time

Encorp Pacific (Canada) is a federally incorporated, not-for-profit, product stewardship corporation with beverage container management as our core business. Our mandate is to develop, manage and improve systems to recover used packaging and end-of-life products from consumers and ensure that they are properly recycled and not land-filled or incinerated.

In British Columbia Canada, you probably know us best as Return-It. Encorp's evolving collection network consists of 160+ Return-It depots across BC.

**Junior IT Helpdesk Support**

We are seeking an Junior IT Helpdesk Support to join our dynamic team and provide exceptional technical support to our Encorp Employees and 3rd party contractors in a hybrid working environment. This position will report to the Director of Information Technology. This is a Permanent Full-Time position. This is an excellent opportunity to contribute to our mission of sustainability while furthering your career in IT with Encorp.

The main duties of this person are but not limited to:

- Providing efficient and timely technical support to 50+ users in a hybrid working environment.
- Troubleshooting hardware, software, and network issues on laptops, desktops, rugged handheld devices, RFID technologies and tablets, printers, and door access systems.
- Providing support for the installation, operating systems, upgrade and troubleshooting of laptop hardware and software, network peripherals, printers, copiers, phone system, etc.
- Handling user account management, password resets, and permissions within the Active Directory.
- Collaborating with the IT team to maintain and enhance cybersecurity measures, including anti-virus, anti-malware, and anti-spam software.
- Resolving 80% of client issues prior to escalation to the senior system administrator.
- Assisting the IT business analysts in supporting stakeholders.
- Responding to IT help desk tickets promptly, ensuring accurate documentation and resolution.
- Supporting non-standard-office technologies such as rugged handheld devices, RFID technologies and tablets, printers and door access systems operating in harsh outdoor environments.
- Providing occasional after-hours on-call support as required.
- Performing other duties as assigned.

**Requirements**:

- CompTIA A+, Network+ or Microsoft MCSA certifications or Diploma in Information Technology or similar education.
- Minimum of 2 years of experience in IT support or a similar role, including:

- Supporting Office 365 and Windows operating systems.
- Administering and managing Active Directory, DHCP, DNS, GPO, and patch management.
- An understanding of cybersecurity principles and experience with anti-virus, anti-malware, and anti-spam software.
- Familiarity with non-standard office technologies such as rugged handheld devices, RFID technologies and tablets, printers, and door access systems.
- Proficiency in troubleshooting hardware and software issues in a Windows environment.
- Excellent problem-solving skills and ability to prioritize and manage multiple tasks effectively.
- Strong communication and interpersonal skills to provide superior customer service.

**Compensation**: Up to $65,000 based on work experience

**Location**: Burnaby

**On-site Model**: Employee will be working in the head office 5 days a week, Monday to Friday, 8:00 am to 4:30 pm with 1-hour unpaid break.

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Burnaby, BC V5G 1H1

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