Service Desk Analyst

3 weeks ago


Burnaby, Canada Simon Fraser University Full time

Union/Affiliation:
**Administrative and Professional Staff (APSA)**
- Pay range:
**$60,405 to $72,137 annually**
- SFU Department Descr:
**IT Services - Service Desk**
- Position Grade:
**7**
- # of openings:
**1**
- Biweekly Hours:
**72**

**Who We Are**

Serving students, staff, faculty and our wider community across all three campuses, the VPFA (Vice President Finance and Administration) leads and develops foundational support services to help achieve SFU’s academic, research and community engagement missions. We deliver SFU’s day-to-day operational and administrative needs through the work of Ancillary Services; Facilities Services; Finance; IT Services; and Safety & Risk Services. We collaboratively, respectfully and inclusively engage and work with our community partners to meet the needs of and make a difference in the everyday lives of the people we serve, in addition to creating a vibrant work culture of learning and growth for our over 600 staff.

SFU IT Services empowers the university to thrive and innovate through the effective use of data and technology and is focused on improving the digital experience for our students, faculty, researchers and staff. Join our growing team as we build new solutions and services to support SFU’s academic and research mission.

**About the Role**

The IT Service Desk Analyst role provides first level resolution and technical support to SFU faculty, staff, students and community. The role works closely with other IT staff members across the organization to analyze, gather data and investigate problems. Uses the ITSM tool to process, track and analyze tickets.

Full



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