Service and Office Assistant

2 months ago


Montréal QC, Canada Concordia University Full time

**Position Number**:50000525 / P4470A
**Department**:Administration Office Management
**Grade**:PE261-6
**Campus**:Sir George Williams (Downtown)

**Salary**:$29.46 - $34.97 per hour
**Union/Association/HR Policy**:CUSSU

**Posting deadline**:October 21, 2024

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

**NOTE**:_This posting represents a temporary contract ending April 30, 2026**SCOPE**

**PRIMARY RESPONSIBILITIES**
- Welcome visitors, respond to inquiries and assist students by providing information on university procedures, guidelines and requirements, and redirect inquiries when necessary.
- Assist in providing office support services, including basic office equipment set-up; photocopy troubleshooting; escalating equipment and facilities issues as required; ordering and inventory of stationery supplies; scanning and uploading of Enrolment Services documents; retrieval of archived documents.
- Perform degree verifications using security protocols for prospective employers or third-party background screening agencies.
- Provide support for convocation related activities including registration, diploma production, payment processing, diploma mailing, responding to inquiries, and providing onsite support at events.
- Open, review, and process incoming mail. Determine, based on specified guidelines if documents are deemed official or not, date and stamp and distribute accordingly.
- Process official electronic transcripts obtained via the Bureau de Coopération Interuniversitaire system. Upload and code transcripts in the student record in the SIS.Perform other duties in support of Enrolment Services, including providing assistance to other units during their peaks (ie: in-person at Birks Student Service Centre, assisting transcripts, coding ISO documents, etc.).

**QUALIFICATIONS**
- Diploma of Collegial Studies and one to two years of office experience.
- Previous experience working in an academic setting and/or customer service and knowledge of Concordia University rules, regulations and academic calendar are considered assets.
- Good knowledge (Level 4) of spoken and written English in order to be able to communicate effectively with students, staff and faculty; basic knowledge (Level 3) of spoken and written French to understand the content and context of a document, to give and follow instructions, and to fill in forms and perform degree verifications where brief written descriptions and comments are required. Knowledge of additional languages is considered an asset.
- Basic knowledge of Word, Excel, Outlook and Teams.
- Working knowledge of the Student Information System (SIS) is considered an asset.
- Sensitivity to students and visitors concerns.
- Excellent interpersonal and communications skills with the ability to deal firmly but politely with students, visitors, and other parties.
- Ability to maintain composure (as a calming influence in a difficult situation).
- Good organizational skills with the ability to cope in a high-volume environment and meet established deadlines.
- Ability to multitask and work under pressure with frequent interruptions.
- Keen attention to details.
- Aptitude to work in a service-oriented environment as both a member of a team and independently.Ability to work outside normal operating hours during peak periods.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

**Territorial Acknowledgement**
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

**Employment Equity**

**Accessibility**

**Immigration Status


  • Office Assistant

    2 days ago


    Montréal, QC, Canada Beldev Full time

    **Beldev/Roscourt (English Follows)** **Poste: adjoint/adjointe administrative - gestion immobilière** Voici une excellente occasion de vous joindre à ROSDEV, une entreprise familiale avec plus de 50 ans d’expérience en immobilier commercial. Dans le cadre des fonctions de l’adjoint/adjointe administrative, vous y apporterez vos compétences...


  • Montréal, QC, Canada ANC CPA INC Full time

    You will join a small accounting firm located in Montreal - Ville Saint Laurent. We’re currently looking for a full time administrative assistant to assist the senior accountant. You will oversee the smooth running of day-to-day operations at the office, focusing on administrative tasks. Your role is key to ensuring the ongoing success of our team and...

  • Legal Assistant

    4 weeks ago


    Montréal, QC, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a career! We help our employees build their careers by encouraging continuing education and investing in training and development. We put our employees at the center of what we do, enabling them to grow personally and professionally, through projects and challenges that are motivating and rewarding. We inspire people to do...


  • Montréal, QC, Canada WTW Full time

    **Description**: Would you like to help support the growth of a global company that works with 91% of the Fortune Global 500? Do you have a passion for building relationships with customers and creating great work environment for them? Do you have experience running office operations? If so, we have an exciting opportunity to join our Facilities Services...


  • Montréal, QC, Canada The Professional Institute of the Public Service of Canada Full time

    **Division**: Quebec Regional Office **City**:Montreal,QC **Type of position**:hybrid **Job Term**: Permanent Full-time (35 hours per week) **Union**:IAM local 907 **Competition**: 24-65 The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires an...


  • Montréal, Canada US Embassy and Consulates in Canada Full time

    Hiring Path: - Custom Announcement (not open to the public) Who May Apply/Clarification From the Agency: For USEFM - Actual FP salary determined by Washington D.C. - U.S. Citizen Eligible Family Members (USEFMs) - All Agencies Security Clearance Required: Secret/Confidential Clearance Appointment Type Temporary Appointment Type Details: - Definite not...


  • Montréal, QC, Canada adMare BioInnovations Full time

    **About adMare BioInnovations**: With a strong track record of globally-competitive scientific discovery, Canadian life sciences are primed to lead the world. To make this a reality, adMare BioInnovations uses its scientific and commercial expertise, specialized R&D infrastructure, and seed capital to build strong life sciences companies, develop robust...


  • Montréal, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Sales Assistant

    4 weeks ago


    Montréal, QC, Canada United Legwear and Apparel Company Full time

    Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens,...


  • Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our...

  • Service Assistant

    3 months ago


    Montréal, QC, Canada Concordia University Full time

    **Position Number**:50000488 / P4791 **Department**:Campus Wellness and Support Services **Grade**:PE255-6 **Campus**:Sir George Williams (Downtown) **Salary**:$29.46 - $34.97 per hour **Union/Association/HR Policy**:CUSSU **Posting deadline**:September 23, 2024 Recognized as Canada’s top university under the age of 50, and one of Montreal’s top...

  • Operations Officer I

    4 weeks ago


    Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our...


  • Montréal, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a career! We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to...


  • Montréal, QC, Canada Scotiabank Full time

    Requisition ID: 208983 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Executive Assistant is a strategic position supporting the Senior Vice President and the Regional Vice President. He/she contributes to the overall success of the operations by performing the following tasks. **Is this role...

  • Office Coordinator

    3 months ago


    Montréal, QC, Canada VML Full time

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • Office Assistant

    5 months ago


    Montréal, Canada Montres Big Time Full time

    **Office Assistant** **We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.** **Join the team at Montres Big Time, a watch retailer for over 30 years. Learn the in's and out's of managing a company and being behind the scenes of our customer satisfaction.** The primary task will be various...

  • Office Staff

    1 month ago


    Montréal, QC, Canada Over the Edge Agility Full time

    **Job Summary** **Responsibilities** - Provide exceptional customer service at the front desk, greeting clients and visitors warmly. - Manage incoming phone calls and direct them to appropriate personnel. - Perform clerical duties such as filing, data entry, and maintaining organized records. - Utilize Google Suite and other office software to create...


  • Montréal, QC, Canada Bartech Staffing Full time

    Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract **Bilingual Commercial Services...


  • Montréal, QC, Canada Precision Home and Office Deliveries Full time

    **We are looking for new talent to Manage our Eastern Region** This position you will require a strong personality with a good understanding of logistics. A background in transportation as well as excellent communication and computer skills are a must. This position requires travel and the ability to be responsible for multiple teams. You will possess the...


  • Montréal, QC, Canada Vézina architectes inc. Full time

    Durée de l'emploi: Permanent - Langue de travail: Bilingue - Heures de travail: 20 to 28 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Human resources management and services, other - or equivalent experience **Tasks**: - Coordinate the...