Manager, Client Relationship, Central

1 week ago


Toronto, Canada iA Groupe financier iA Financial Group Full time

**About iA**

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.

**About the Role**

**Strategy**
- Developing, implementing and maintaining our service model and strategies. Working alongside other GBRS managers across Canada to ensure a consistent service approach in both lines of business, Group Insurance and Group Retirement.
- Understanding and improving process’ to better engage and support your service team and clients. Working with other internal stakeholder teams to build these seamless process’. This includes actively participate, promote and engage in iA Financial GSR’s Lean philosophy-participation in A3s, Kaizens, DMS’s and other Lean initiatives.
- Understanding the regional client and distribution channels, enhancing and supporting the service team with those crucial relationship building opportunities.

**Management**
- Coaching the service team; mentoring and empowering your team to understand the line of business, strategies and any new technology/tool releases.
- Lead service team conference calls (DMS for GSR line of business and Joint DMS for GSR and Group Insurance). Developing the appropriate content for these meetings to help in the execution of key strategies; best practices, training, collaboration on events etc.
- Accountable for ensuring client satisfaction within direct team is met and any new competitive information, client escalations or improvements are brought up within the management meetings.
- 8+ years of group insurance or group pension knowledge and experience
- Ability to travel to within Ontario to support client and distribution channel needs.
- Experience and understanding of the Lean Philosophy - A3’s, Kaizens and DMS’s
- Expected to have strong and effective communication, presenting, persuasion and planning skills
- Proven experience developing client service strategies with strong problem-solving abilities.
- Proven people management & leadership skills.
- Highly collaborative approach and ability to work with cross functional teams
- Strong leadership skills with a demonstrated track record of success in developing high performing team
- A professional who is highly motivated by new challenges

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.



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