Client Relationship Manager

7 months ago


Toronto, Canada Park place properties Full time

Job Overview:
**Responsibilities**:

- Serve as the primary communication liaison between property owners and our management team.
- Provide timely and informative updates to property owners about their property status, guest feedback, and booking rates.
- Handle inquiries and concerns from property owners with prompt professionalism.
- Collaborate with various teams to ensure property issues are resolved and communicated back to the client effectively.
- Maintain detailed records of all communications and interventions for each property.
- Participate in regular team meetings to report on client satisfaction and feedback.

**Requirements**:

- Strong customer service or client relationship management background, preferably within the hospitality or real estate sectors.
- Exceptional interpersonal and communication skills, emphasizing building trust and maintaining strong relationships.

Proven ability to manage multiple client accounts with attention to detail and organizational skills.
- Self-motivated with the ability to work efficiently in a remote setting.
- Fluent in English; proficiency in Spanish is highly beneficial.

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- How would you handle a situation where one of our homeowners is complaining due to a guest's dissatisfaction with the cleanliness of their rental unit upon arrival?
- What ways can you think of to help boost the amount of Google Reviews we have?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)

**Language**:

- English (required)

Work Location: Hybrid remote in Toronto, ON M5V 2M5



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