Senior Client Relationship Manager

6 days ago


Old Toronto, Canada WTW Full time

Job Overview

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We are seeking an experienced Senior Client Relationship Manager to lead a book of clients and provide day-to-day leadership support to large, complex clients. As a key member of our team, you will be responsible for maintaining and growing a portfolio of high-profile clients, developing strategic plans to meet their needs, and delivering exceptional client service.

About the Role

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  • You will be accountable for onboarding new client business, including scoping and contracting.">
  • You will develop and manage a team of professionals to deliver superior client service, ensuring retention and growth of existing clients.">
  • You will work closely with cross-functional teams to align strategies and deliverables to meet client objectives.">
  • You will build relationships internally and collaborate effectively with colleagues to ensure seamless delivery of services.">

Requirements

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  • You have 8+ years' experience in a consulting or brokerage environment, gained through leading the design and management of complex client plans.">
  • You possess a proven track record of creating, managing, and expanding client relationships.">
  • You have demonstrated expertise and business acumen that has driven client acquisition and expansion.">
  • You have experience in leading the delivery of key services and results that drive client action and plan performance.">
  • You have strong negotiation and relationship management skills.">
  • You have excellent Microsoft Office skills, particularly in Excel and PowerPoint.">
  • You hold a Provincial Life and Health license (required within 180 days of joining) and a CEBS designation (desired).">

What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as a comprehensive benefits package, opportunities for professional growth and development, and a collaborative and dynamic work environment.



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