Client Relationship Manager

3 weeks ago

Toronto, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

The Client Relationship Manager’s (CRM) primary purpose is to drive and deploy all aspects of the Client Relationship Management function at Aviva Global Corporate & Specialty (GCS).

Come join our team

What you’ll do:
Client Relationship Management- Accountable for building, maintaining, and running valued relationships with key clients and their broker services team in two key areas: Corporate Risk clients and National Programs- The CRM will maintain relationships through frequent and valuable contact with clients and brokers to identify opportunities to grow Aviva GCS participation on the account and trouble-shoot potential risks to retention. The CRM will build a deep knowledge of the account across all lines of business and functions and act as an advocate to the client internally.

New Business Pipeline Management & Sales Execution- Responsible for sales execution according to agreed upon production goals by:
- Maintaining an active and reliable pipeline of Corporate Risk prospects aligned with target segments and underwriting appetite- Working with broker partners to strategically target clients for existing and new Program opportunities- Pipeline and market engagement will be managed in Salesforce.- CRM will keep updated the status of all pipeline items and position in the sales cycle.- CRM objective will be to build opportunities for engagement directly with the account buyer and key broker influencer.

Developing, implementing, and supervising market engagement cadence, sales effectiveness, product promotions, campaign marketing, etc.- Responsible for assessing the efficacy of market and sales tactics and engagement in order to modify future efforts to ensure business objectives are met.

Product Development, Competitive Intelligence- Identify, research and report product and service gaps in the Aviva GCS Corporate Risk & National Programs offer and insurance marketplace at-large. Collaborate with external partners and internal functional units to deliver compelling arguments for critical and innovative product and service development.- Deliver competitive intelligence of existing and emerging competitors.

General portfolio management:
- Monitoring broker performance on a quarterly basis.- Accountable for ensuring that quarterly reviews of broker performance against the pipeline are implemented and for resolving supporting actions to meet plan for GCS Corporate Risk and GCS Programs.- Accountable for using this input to make strategic decisions and remediation plans to ensure performance measures are met.- Responsible for using this data to follow up with clients & brokers on performance matters (advising on improvement initiatives, identifying remediation measures, identifying additional business opportunities, providing positive feedback on successes, etc.)

Market Segment Focus:
- Through research, pipeline management and experience, understands the client and broker’s underlying needs and satisfies them through not only consistent service and resourcefulness but also attention to detail. Craft opportunities to plan with the client and broker to establish goals, standards for service and continually improve performance.

Negotiation Skills, Influencing Without Authority:
- Presents alternative points of view. Develops a strategy to support mutually helpful outcomes for brokers, underwriters and clients. Influences desired outcomes in support of the GCS Corporate Risk and GCS Programs strategy by communicating compelling arguments that build consensus among all team members.

What you’ll bring:
- University degree or equivalent experience- CIP/CRM would be an asset- 10+ years commercial insurance experience, preferably in large commercial or risk-managed accounts in the property and casualty insurance industry- Background in or advanced knowledge of Programs would be an asset- Portfolio management, preferably in enterprise/large account sales or the property and casualty industry- Broad network of broker and client contacts- Sales and Business Development experience, with recognized sales execution methodologies, and demonstrated sales success- Excellent relationship management skills. Customer and results-focused- Strong networking capabilities- Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities- Sophisticated negotiation skills- Unique, creative and Innovative Thinker- Strategic problem solver- Excellent oral and written communication skills- French language is a strong asset- Previous broker experience and/or underwriting experience would be an asset

What you’ll get:
- The salary band for this position ranges from $79,500 to $147,700. Please note that individual salary is determined by factors such as job-related knowledge, skills and experienc

  • Client Relationship Manager

    1 week ago

    Toronto, Ontario, Canada Interac Corp. Full time

    Client Relationship ManagerAt Interac Corp., we're shaping the future of the digital economy in Canada. As a Client Relationship Manager, you'll play a key role in developing and executing sales and relationship management strategies to drive commercial outcomes for our clients.Key Responsibilities:Develop and execute account plans to identify new sales and...

  • Client Relationship Manager

    2 weeks ago

    Toronto, Ontario, Canada Interac Corp. Full time

    Client Relationship ManagerAt Interac Corp., we're shaping the future of the digital economy in Canada. We're looking for a Client Relationship Manager to develop and execute sales and relationship management strategies, driving commercial outcomes for our clients.Key Responsibilities:Develop and execute account plans to identify new sales and revenue...

  • Client Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada Interac Corp. Full time

    About the RoleWe are seeking a highly skilled Client Relationships, Lead to join our team at Interac Corp. This is an exciting opportunity to develop and execute sales and relationship management strategies, drive commercial outcomes, and build strong relationships with our clients.Key ResponsibilitiesDevelop and execute account plans to identify new sales...

  • Client Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada Interac Corp. Full time

    About the RoleWe are seeking a highly skilled Client Relationships, Lead to join our team at Interac Corp. This is an exciting opportunity to develop and execute sales and relationship management strategies, drive commercial outcomes, and build strong relationships with our clients.Key ResponsibilitiesDevelop and execute account plans to identify new sales...

  • Client Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada Connor, Clark & Lunn Financial Group Full time

    Client Relationship Analyst, Client SolutionsWe are an award-winning client service team at Connor, Clark & Lunn Investment Management Ltd. in Toronto, ON.Our Team's Responsibilities:Managing all aspects of the firm's interactions with our institutional client base.Providing exceptional client service and support to our clients.Developing and maintaining...

  • Client Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada Connor, Clark & Lunn Financial Group Full time

    Client Relationship Analyst, Client SolutionsWe are an award-winning client service team at Connor, Clark & Lunn Investment Management Ltd. in Toronto, ON.Our Team's Responsibilities:Managing all aspects of the firm's interactions with our institutional client base.Providing exceptional client service and support to our clients.Developing and maintaining...

  • Client Relationship Manager

    3 weeks ago

    Toronto, Ontario, Canada Interac Corp. Full time

    About the RoleWe are seeking a highly skilled Client Relationship Manager to join our team at Interac Corp. As a key member of our Client Solutions team, you will be responsible for developing and executing sales and relationship management strategies to drive commercial outcomes for our designated clients.Key ResponsibilitiesDevelop and execute account...

  • Client Relationship Manager

    3 weeks ago

    Toronto, Ontario, Canada Interac Corp. Full time

    About the RoleWe are seeking a highly skilled Client Relationship Manager to join our team at Interac Corp. As a key member of our Client Solutions team, you will be responsible for developing and executing sales and relationship management strategies to drive commercial outcomes for our designated clients.Key ResponsibilitiesDevelop and execute account...

  • Client Relationship Manager

    4 months ago

    Toronto, Canada the Ladders Full time

    Richter Toronto OfficeClient Relationship ManagerOverviewA Client Relationship Manager is accountable to the partners for maintaining and growing existing client portfolios through exceptional client-management skills and financial acumen used to develop an individualized investment strategy for eac

  • Client Relationship Manager

    1 month ago

    Toronto, Ontario, Canada Interac Corp. Full time

    About the RoleWe are seeking a highly skilled Client Relationship Manager to join our team at Interac Corp. As a key member of our Client Solutions team, you will be responsible for developing and executing sales and relationship management strategies to drive commercial outcomes for our designated clients.Key ResponsibilitiesDevelop and execute account...

  • Client Relationship Manager

    5 days ago

    Toronto, Ontario, Canada CA001 Marsh Canada Limited Full time

    Job Summary:We are seeking a highly skilled Client Relationship Manager to join our team at CA001 Marsh Canada Limited. As a Client Relationship Manager, you will be responsible for growing satisfied client relationships, acquiring new clients, and partnering with various resources to provide superior client solutions.Key Responsibilities:Develop and...

  • Client Relationship Manager

    2 weeks ago

    Toronto, Ontario, Canada Infosys Limited Full time

    Client Partner Job DescriptionInfosys is seeking a seasoned Client Partner to lead client interfaces within the assigned account scope. The ideal candidate will work closely with Senior Client Partners and Group Managers to develop an account plan for client management.Key Responsibilities:Develop and execute account plans, including relationship building,...

  • Client Relationship Manager

    2 weeks ago

    Toronto, Ontario, Canada Infosys Limited Full time

    Client Partner Job DescriptionInfosys is seeking a seasoned Client Partner to lead client interfaces within the assigned account scope. The ideal candidate will work closely with Senior Client Partners and Group Managers to develop an account plan for client management.Key Responsibilities:Develop and execute account plans, including relationship building,...

  • Client Relationship Manager

    5 months ago

    Toronto, Canada Park place properties Full time

    Job Overview: **Responsibilities**: - Serve as the primary communication liaison between property owners and our management team. - Provide timely and informative updates to property owners about their property status, guest feedback, and booking rates. - Handle inquiries and concerns from property owners with prompt professionalism. - Collaborate with...

  • Client Relationship Manager

    5 months ago

    Toronto, Canada Egniol Group of Companies Full time

    **Client Relationship Manager - Sales** **Company Address**: - 200 Bay St, North Tower Suite 1200 Toronto, Ontario, M5J 2J2, Canada **Job Overview**: **Key Responsibilities**: - Sales and Business Development: - Actively engage with potential clients to understand their business requirements. - Promote and sell services. - Develop and maintain a...

  • Client Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada People Corporation Full time

    Position Overview We are looking for a Client Relationship Manager to become a part of our dynamic team. The Client Relationship Manager at People Corporation is responsible for delivering exceptional service and support to both internal and external stakeholders. This role involves overseeing and nurturing a designated portfolio of clients while...

  • Client Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada People Corporation Full time

    Position Overview We are looking for a Client Relationship Manager to become a vital part of our team. The Client Relationship Manager at People Corporation is tasked with delivering exceptional service and support to both internal and external stakeholders. This role involves overseeing and preserving a designated portfolio of clients while fostering...

  • Client Relationship Manager

    2 months ago

    Toronto, Ontario, Canada People Corporation Full time

    Position Overview We are looking for a Client Relationship Manager to become a part of our dynamic team. The Client Relationship Manager at People Corporation is responsible for delivering exceptional service and support to both internal and external stakeholders. This role involves overseeing and nurturing a designated portfolio of clients while...

  • Client Relationship Manager

    2 months ago

    Toronto, Ontario, Canada People Corporation Full time

    Position Overview We are looking for a Client Relationship Manager to become a vital part of our team. The Client Relationship Manager at People Corporation is tasked with delivering exceptional service and support to both internal and external stakeholders. This role involves overseeing and preserving a designated portfolio of clients while fostering...

  • Client Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada the Ladders Full time

    About Us Lillio (formerly HiMama) is committed to advocating for the early childhood education (ECE) workforce. We are a dedicated organization focused on providing comprehensive programs that support high-quality care and education in early childhood environments. Our Mission Our mission is to empower educators and enhance the learning experiences of young...