Payments Relationships and Communications Specialist

3 weeks ago

Toronto, Canada Central 1 Credit Union Full time

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit


What we offer:

- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts

Job Summary:

- Are you passionate about fostering meaningful client relationships and facilitating seamless communication in the realm of payments? We are seeking a dynamic and driven Payments Relationships and Communications Specialist/Manager to play a pivotal role in our Payments Modernization initiative. As part of this exciting endeavor, you will collaborate with cross-functional teams, identify client requirements for modernization, and facilitate their successful integration into the new payment landscape.
- What you'll be doing:
- Coordinates with C1 Payments project teams, Client Delivery, Client Relationship Management, Payments Operations, and Communications to gather input on client and internal operational readiness, as well as deliver relevant communications.
- Manages content and delivery of client engagement forums, including program webinars, committees, working groups, and targeted outreach. This involves preparing meeting materials, coordinating efforts, and facilitating engagement with small credit unions.
- Supports program change management from a Communications and relationship management perspective, ensuring timely delivery of critical information for client readiness and success.
- Establishes a two-way communication process with project participants and stakeholders (internal and external) outside of the project team.
- Act as liaison with internal project teams and Client Delivery/ Client Relationships to ensure data and materials are transmitted accurately, deadlines are clear, meetings are scheduled, and communication is consistent.
- Works with Project Managers and the Stakeholder Relations and Change Management Manager in establishing an overall payments modernization program communication planning and delivery process.
- Provides post-implementation status updates and second line support to stakeholders to ensure ongoing project success. First line support is provided by Client Delivery and Client Relationships.
- Maintains an awareness of competitive best practices and emerging trends in the client ecosystem, ensuring strategic initiatives continue to be well-communicated and support the business lines’ objectives.
- Works closely with product marketing to ensure product documentation and design is best communicated and visible to external stakeholders, including designing communications copy for the payments client website.
- Responsible for payments client website content, including designing and delivering copy and scheduling appropriate news and updates.
- Informs and manages processes with relationship managers to secure input, identify client education needs and liaise with resources in C1 to ensure this is done.
- Works with Senior Manager to facilitate forums for education and engagement with clients on payments strategy opportunities, using established advisory bodies and communications tactics.
- What you'll have:
- Passionate about helping clients succeed and understand payments
- 5+ years of professional communications experience, including communication to stakeholders up to the Executive level to drive adoption of complex initiatives across multiple stakeholder groups
- Superior communication and presentation skills including the ability to simplify complex information to drive impact
- Proven self-starter with strong initiative, motivation and the desire to process improve
- Proficiency with Microsoft Office suite especially MS PowerPoint and Excel
- Ability to work under pressure with multiple deadlines
- Strong ability to influence and bring people together to deliver results
- Nice to have- Experience working in financial institutions or financial policy
- Credit Union system experience
- Project management experience
- #LI-Hybrid

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