Client Relationship Manager

6 months ago

Toronto, Canada Manion Wilkins & Associates Full time

**WHO ARE WE?**

We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, they know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.

**YOUR ROLE**

We're looking for an experienced **Client Relationship Manager** to join our close-knit, growing team, and we hope our search ends now, with YOU.

Reporting to the Supervisor, Sales & Service, you will work alongside a Senior Account Executive (AE) to help support and provide professional day-to-day management of multi-employer clients trust funds and plans while ensuring the utmost customer satisfaction. You'll be learning the best from our Senior AE's, and one day be able to progress into a full Account Executive role to handle your own clients.

You will be required to prepare and facilitate client meetings; helping to prepare all required reports and promotion of new products, processes and services. You will be involved in industry research to understand related trends and how to remain competitive in the market.

You are able to work independently with little supervision. You work successfully under pressure, managing multiple priorities (with frequent interruptions) in order to maintain department requirements and deadlines. As you’ll be handling sensitive information, the ability to maintain the confidentiality and security of client files and data is of the utmost importance.

**Please note that some travel may be required to other office locations to meet with clients. This role is a hybrid opportunity, based out of our Etobicoke, ON office.**

**THIS IS YOU**
- Post-secondary education in an industry related field
- Working towards CEBS designation
- Three (3) years progressive experience in a similar role
- Client-focused customer service skills - must be able to work professionally with all contacts including management, colleagues, clients, and vendors
- Superior organization skills
- Time management skills - must be able to meet competing deadlines and work well under pressure
- Proficient in using Microsoft Office including Word, Excel and PowerPoint

**WHAT YOU'LL GET**
- Comfortable compensation
- Flexible office arrangements
- Free onsite parking
- Wellness program, and Fitness program
- Registered pension plan, and Group RRSP and TFSA
- Group benefits (we ARE be good at this)
- Career development

**CORE COMPETENCIES**

We want you to be able to look beyond your desk and see how you fit into the whole department as a person and as an employee. We expect you to be fully engaged as you learn and grow with us, and not just watch the clock tick down. You’ll be a perfect fit if:
You are **Customer Focused** - in everything you do, you consider the people we serve.

You are **People Oriented** - you build strong working relationships with different personalities quickly. People enjoy being around you.

You are a **Team Player** - you look for ways to pitch in, and work well with a variety of personalities.

You are **Organized** - since every client is different, timelines and demands vary. You know how to track everything, so nothing is mishandled.

You have **Resilience** - you know how to juggle deadlines and competing demands. When you’re under pressure, you rise to the occasion.

**WHY YOU WILL LOVE WORKING FOR MANION**

We have a very strong family-oriented culture. Our work is meaningful, connecting people to healthier lives. The biggest reason we love coming to work is that we love working together. That’s why finding the right fit is so important to us.

This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.

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