Program Coordinator

5 months ago

Toronto, Canada ILAC Full time

**Program Coordinator**

**The Company**

ILAC Education Group is a leading provider of international education and comprises four distinct divisions. Our offerings range from Language training, University Pathways, Higher Education offering Vocational and Public Private Partnerships programs and Language Testing Centre. Located in Toronto and Vancouver, our mission is to provide the highest quality service, support and opportunities to our students and employees. Our newly renovated campuses feature modern interior design and a vibrant learning environment.

**Job Summary**

The Program Coordinator is accountable for hiring and onboarding new instructors as well as providing academic and administrative leadership, supervision, and direction to faculty who are professionals in their respective fields. Working with key stakeholders, the Program Coordinator provides leadership to the school’s academic planning process, is responsible for program development and delivery, and is a key player in the implementation of program changes. They ensure that programs continually meet student and industry needs as well as the College’s key business objectives.

**Working Schedule: Monday to Thursday from 2:00pm until 10:00pm, Friday from 10:30am until 6:30pm.**

**Job Duties and Responsibilities**
- Support ILACIC’s Strategic Initiatives and act in accordance with our Mission Statement
- Recruit and train College Instructors on ILACIC policies, procedures and overall operations; and provide them with ongoing academic and administrative support.
- Support ILACIC Instructors with course administration in the LMS system (Moodle)
- Establish and maintain open communication between instructors, students, administration and the management team, incl. responding to instructor requests and communicating organizational changes and providing regular updates to instructors.
- Structure, communicate, and enforce internal teacher and student policies; report any issues in a timely manner
- Identify needs for instructors’ professional development (PD) seminars; manage the planning and implementation of regular training sessions
- Accurately collect, file, and maintain instructor documents.
- Receive sick calls and substitute teach or arrange class coverage, as necessary.
- Monitor student numbers, and the number of classes needed, and ensure there are adequate, qualified instructors scheduled each term.
- Assist with curriculum design, when needed, and ensure full implementation of new curriculum or modifications to it.
- Work with internal teams to organize / co-facilitate co-curricular events.
- Recruit and schedule guest speakers.
- Organize, maintain, and provide supplementary materials and resources to instructors, as needed.
- Manage and respond to escalated instructor issues; accurately document and report any issues to management team
- Collect, summarize, and report feedback received from instructors, students and staff to management team and work collaboratively to identify solutions to to identified issues to ensure continual growth of the organization.

**Requirements**:

- A post-secondary degree in business, education, marketing, or related field, or an appropriate combination of education and experience.
- A minimum of 3 years of successful managing or leadership experience, ideally, in a similar role and/or environment.
- Experience working with complex schedules.
- Experience working with Learning Management Systems
- Exemplary interpersonal communication skills.
- A well-defined sense of diplomacy, including strong negotiation skills, conflict resolution, and people management skills.
- The ability to work well in an entrepreneurial environment where decisions and actions need to happen quickly and professionally;
- The ability to identify problems, implement independent immediate solutions and create alternative solutions when needed.
- The ability to multitask while maintaining attention to detail
- A high level of integrity, confidentially, and accountability; demonstrates sound judgment and respect for the individual in all interactions with others
- Strong English language skills; other languages is an asset;
- The ability to prepare and conduct presentations and meetings;
- The ability to work effectively in a team and independently;
- Strong computer proficiency, Microsoft Office, Excel, Word, video conferencing.

ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process.

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