French and English Bilingual Customer Service Team

6 months ago

Oakville, Canada Essity Full time

**Customer Service Team Leader, French and English Speaking**

**Who We Are**

Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.

**About the Role**

Essity Health and Medical is looking for an experienced Customer Service Team Lead. The person we are looking for have the ability to see the overall picture as well as handling the details. You also have the ability to work and communicate to a lot of different functions within the organization. In daily business you need to take decisions, do priority setting and the job requires also that you handle many different tasks at the same time.

The position is based in Oakville.

While this role does not have direct reports you will also have a big part in the operational work in the department when it comes to daily tasks.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

**What You Will Do**
- To supervise and oversee the Customer Service department in line with sales strategy.
- Ensure efficient resource management and that the department always delivers a high standard of performance, enabling customer satisfaction and achievements of targets.
- Working in collaboration with the Commercial Development Manager, to motivate the customer service team; support and provide regular feedback, coaching and development to team members according to performance management.
- To oversee the operations of the department, ensuring targets are met and exceeded against all Key Performance Indicators and that the team delivers a high level of customer service.
- Ensure that all processes and procedures are constantly kept developed and up to date.
- Ensure all data is maintained and accurate on the systems utilized by the department and that the systems are used correctly and efficiently.
- Order entry of both custom and medical orders in P14 and P19 systems
- Running activity reports and review with Commercial Development Manager

**Who You Are**
- Minimum 2-3 years supervisory experience from Customer Service function.
- Strong conflict resolution skills
- SAP advanced competence required
- **Languages: Fluent in English and French
- written and verbal. Required**

**Other key competencies needed**
- Customer focus and strong business acumen with strategic and analytical thinking skills
- Strong communication skills.
- You need to be self-motivated, take the initiative and proactively analyzing ways of working for efficiency

Pay: $70,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

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