Bilingual Customer Service Representative

2 weeks ago

Oakville, Canada VELUX Canada Full time

**Bilingual Customer Service Representative for VELUX Canada Inc. (HYBRID)**

**Our Company**

For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well as smart home solutions. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure.

The VELUX Group is a global company with manufacturing and sales operations in more than 40 countries. As the VELUX Group is growing, so too are our operations at VELUX Canada. We are a strong value based company where passion, commitment, thoroughness and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.

**About the Job**

**Responsibilities**:

- Communicate with existing and new customers on a daily basis over the telephone
- Administrative duties including order entry, order tracking, following up with Courier service
- Work events and attend training sessions as required
- Other duties as assigned

**Qualifications**
- Previous experience is an asset in any or all: Order processing, the home building industry, inside/outside sales
- Superior commitment to customer service
- Self-management and organizational skills
- Creative thinking and problem solving
- Computer literate with knowledge of Microsoft Suite
- Strong presentation and telephone skills
- Ability to work independently as well as part of a team
- Professional appearance and attitude
- Available to work days and occasional evenings

**Job Type**: Full-time, Permanent

**Salary**: To be discussed

**Benefits**:

- Group health and dental insurance plan
- Vision care plan
- Long-term disability
- Life insurance and Accidental Death and Dismemberment insurance
- Employee Assistance Program (EAP)
- Company matched RRSP retirement plan
- Flexible health spending account
- Educational Assistance program
- Sick/Personal day program
- Service recognition
- Performance incentive program
- And much more

**Schedule**: Monday to Friday, 8:00am to 4:30pm with 1 hour for lunch

**This position is being offered as a remote position**
- **Find out more about VELUX Canada at velux.ca**_

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Application question(s):

- Are you bilingual (spoken and written) in English and French?
- Do you have experience with calls across Canada?
- How many calls on average did you make per day during the busy season?
- Do you have previous experience in a similar role?
- Do you have customer service experience in the construction/building industry?

Work Location: Hybrid remote in Oakville, ON L6J 7V5

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