Customer Service Representative

6 days ago


Oakville, Ontario, Canada Hilti Corporation Full time

At Hilti Corporation, we are committed to delivering exceptional customer experiences. We are seeking a highly skilled and bilingual Customer Service Representative to join our team.

About the Role

This is an exciting opportunity to work with a dynamic and growth-oriented organization. As a Customer Service Representative, you will be responsible for providing timely and appropriate customer service to internal and external customers, including consultative sales, technical inquiries, and support.

You will play a key role in influencing and serving all Hilti customers, including field account managers and other Hilti team members who have direct relationships with the Hilti customer experience. Your primary objective will be to achieve profitable sales, provide excellent customer service, and technical expertise with a strong orientation to understanding a customer's specialized needs and requirements.

We offer a competitive salary of $60,000 per year, based on your location and experience. In addition to your base salary, you can also earn exciting bonus potential. Our comprehensive benefits package includes a generous paid time off policy, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and many other benefits to support your overall well-being.

We are looking for a highly motivated individual who possesses excellent written, verbal, and presentation skills. You should have a strong ability to multitask, prioritize, and manage time effectively. Strong technical and customer relationship management skills are essential, as well as the ability to thrive both independently and in a team environment.

In this role, you will utilize our cutting-edge technology, such as SAP, Microsoft Word, and Excel, to drive online sales and troubleshoot customer issues. You will also have opportunities to develop strong and sustainable customer relationships and contribute to the company's growth and success.

Success at Hilti comes down to teamwork and ability. We value development and have a contagious culture that is always looking to help one another. Join our team and discover a workplace where your contributions matter.



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