Bilingual Customer Service Representative/office

6 months ago


Oakville, Canada Stevens Omni Inc. Full time

Duties:

- Provide exceptional customer service to both English and French-speaking customers
- Answer incoming phone calls and respond to customer inquiries
- Assist customers with placing orders, resolving issues, and providing product information
- Upsell products and services to maximize sales opportunities
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and provide suggestions for improvement

**Skills**:

- Excellent phone etiquette and communication skills
- Fluency in both English and French languages
- Strong customer service skills with the ability to handle difficult situations
- Multilingual abilities to assist a diverse customer base
- Ability to analyze customer needs and recommend appropriate products or services
- Sales experience is a plus

**Salary**: $47,000.00-$58,942.33 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Overtime

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Oakville, ON L6H 1A7 (required)

Work Location: In person



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