Bilingual Customer Service Representative

2 months ago

Oakville, Canada Randstad Canada Full time
Join a dynamic and fast-paced team in the mortgage services industry where your skills and dedication will make a real impact. We’re looking for individuals with fluency in both French and English to effectively assist our diverse clientele. Enjoy the flexibility of a hybrid work model (3 days in-office, 2 days from home) while benefiting from opportunities for career growth. With comprehensive training and a supportive, collaborative team environment, you'll be set up for success in this rewarding role

Title: Bilingual Customer Service Representative
Duration: 12 Month contract with high possibility of permanency and career opportunities r
Location: Oakville (Ford Dr and Sheridan Garden Dr intersection)
Work Arrangement: Hybrid – 3 days in-office, 2 days from home
Start Date: ASAP
Field: Mortgage Services
Required Experience: 2+ year in a call center environment, with exposure to mortgage or lending processes
Languages: Fluent in French and English (read, write, speak)

To apply, please click the link below or send your updated resume to jessica.yelozbek@randstad.ca with the subject line "Customer Service Representative / Mortgages Mississauga."

Advantages
- Hybrid work schedule: 3 days in the office, 2 days from home for a balanced work-life dynamic
- Career growth opportunities in the mortgage and financial services industry
- Comprehensive training to ensure you're well-prepared for the role, with ongoing -support from experienced professionals
- Friendly and collaborative team environment in a leading company within the mortgage sector
- Access to company benefits for long-term contract employees
- Potential for extension or permanent placement based on performance
- Work in a fast-paced, dynamic industry with a focus on client satisfaction and mortgage servicing

Responsibilities
- Manage high-volume inbound calls (60-80 daily) from lawyers, lenders, and clients regarding mortgage files, primarily in French and English
- Address inquiries related to mortgage funding status, document processing, and deal closures
- Assist clients with questions on deal status, confirming funding timelines, or clarifying decisions on files
- Provide support on retrieving documents via online portals, including instructions on document submission and faxing documents to legal teams
- Escalate complex queries to internal mortgage specialists when necessary
- Assist clerks with outbound follow-up calls when required, ensuring resolution of client issues
- Use mortgage-specific systems to access client information and review file updates
- Ensure compliance with mortgage regulations and protocols during all client interactions
- Provide regular status updates to legal and lender partners on specific mortgage files
- Assist with administrative tasks such as preparing document packages and coordinating with internal teams for timely completion

Qualifications
- 2+ year of customer service experience in a call center environment, ideally within the mortgage, lending, or financial services industries
- Bilingual proficiency in French and English (written and spoken) is mandatory
- Experience with mortgage administration or lending services is preferred
- Strong communication skills for handling professional-to-professional calls with lawyers, lenders, and clients
- Tech-savvy and comfortable navigating mortgage systems and online portals
- Ability to multi-task and prioritize in a fast-paced environment with high call volumes
- Attention to detail and strong organizational skills to manage multiple tasks efficiently
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Summary
This position offers a great opportunity to work in the mortgage services industry, managing a high volume of inbound calls from French and English-speaking clients, lawyers, and lenders. Your main duties include responding to inquiries related to mortgage funding, deal status, and document handling. The hybrid work model allows you flexibility, with 3 days in-office and 2 days working remotely.

Title: Bilingual Customer Service Representative
Duration: Contract
Location: Oakville (Ford Dr and Sheridan Garden Dr intersection)
Work Arrangement: Hybrid – 3 days in-office, 2 days from home
Start Date: ASAP
Field: Mortgage Services
Required Experience: 1+ year in a call center environment, with exposure to mortgage or lending processes
Languages: Fluent in French and English (read, write, speak)

To apply, please click the link below or send your updated resume to jessica.yelozbek@randstad.ca with the subject line "Customer Service Representative / Mortgages Mississauga."

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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