Bilingual Customer Service Representative

6 months ago

Oakville, Canada Siemens Healthineers Full time

**Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.** **For everyone. Everywhere.**

**At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as **a Bilingual Customer Service Representative.**

**Our global team**: We are a team of more than 69,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.**

**This is a role well suited to an ambitious professional, looking for the next step in their career. As a **Customer Service Representative, **you will be responsible to**:

- Processes incoming customer orders, inquiries and/or service requests regarding products and/or services from customers and our local team (FSRs, TAS, AM, BM) nationwide.
- Processes credits, returns and logging complaints using the control tower to report any order or material discrepancy
- Provide bilingual telephone support to customers
- Processes scheduled agreements and reservations as required by customers
- Manages and files clients' information in the information system in SAP or other databases.
- Cooperates with clients and service representatives/account managers to clarify orders and issues.
- Participates in investigating and resolving commercial and/or after sales support problems.
- Validates customer pricing and works with Contracts dept, Credit & Collections, and Account Manager to resolve pricing disputes.
- Monitor back orders and allocations and escalates all issues where necessary.
- Generates reports as required
- Perform filing and archiving activities using SharePoint
- Substitute for and or assist department staff

**Required skills to have for the success of this role**
- Bilingual in English and French
- Post-secondary education or equivalent
- 1-3 years of customer facing experience and or telephone support
- Excellent organizational interpersonal and communication skills
- Knowledge of related products and or services
- Ability to multitask and work in a fast-paced environment
- Ability to adapt quickly to new technologies
- Strong attention to detail
- Problem solving and analytical skills
- Must be able to work under stress
- Must be a Team player
- Must be able to work SHIFTS (8:00 AM - 6:00PM), as required
- Prior experience with SAP preferred

In our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity, Siemens Healthineers requires employees, contractors, and business partners to be fully vaccinated with relevant dose(s) of a Health Canada approved vaccine for all new hires by their start date.

“Fully vaccinated” means it has been 14 days after receiving the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (i.e. two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and which may include, at the Company’s discretion, any further doses in accordance with Health Canada guidelines.

Exemptions will only be granted for medical reasons or on the basis of a protected ground under applicable human rights legislation.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you wish to find out more about the specific division before applying, please visit:
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