Customer Service Representative

3 weeks ago


Oakville, Canada Pharmex Direct Full time

Duties
We are looking for someone to join our team who has a flexible schedule that can work between anywhere from 9am-7pm Monday-Friday.

As a Customer Service Representative, you will be responsible for providing exceptional service to our patients as part of a specialty program team. Your duties will include:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Calling, screening and booking appointments
- Acknowledging and resolving patient concerns
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support

**Skills**:To excel in this role, you should possess the following skills:

- Excellent verbal and written communication skills in English
- Proficiency in data entry and computer systems
- Multilingual or bilingual abilities, particularly in French, are desirable
- Strong customer service skills with the ability to empathize and provide solutions

**Job Types**: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Evening shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person



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