Educational Technology Support Specialist

2 months ago

Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> VP Academic -> Technology Integrated Learning- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
- Posting Close Date- 24 September 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 0.5- Salary Grade- $69,052.00 - $89,791.00- Additional Posting Information- N/A- Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.- Classification- SG9- Start Date- 9/30/2024- End Date- 8/25/2025- Employee Group:
- PEA - Term- # of Hires Needed- 1- Category- Education, Training, and Library- About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

**_*This position is eligible for a Hybrid Work Arrangement*_**

**The salary range for this position is**:
**Recruitment range: $69,052- $76,129** starting salary determined by the PEA Collective Agreement.

**Performance range: starting salary to max of $89,791** is available through annual performance increases.
- Job SummaryReporting to the Manager, (TIL), the Educational Technology Support Specialist provides learning technology support to Faculty members, instructors, staff, and students. This position also requires the ability to think quickly on your feet, as you assist the array of clients. The position works collaboratively with other team members to design, create, write and deliver concise, easy to understand solutions for the team and community.

A major part of the job is trouble shooting client support and requires familiarity with providing remote client support or remote assistance to faculty or students.
- Job RequirementsThis position requires a BA Degree in a relevant technical discipline related to teaching and learning and at least three years of working in an education environment.

In addition this position requires the ability to:

- Understand the needs of students, faculty and staff
- Work with clients who are not always technology savvy
- Work individually and in a team environment
- Interpret and write technical documentation for the lay-person
- Think critically about situations and propose solutions
- Use a multiple browsers, and the MS office suite
- Work with different media platforms

As well as:

- Proficiency with media integration in a learning environment
- Positive attitude and interest in helping others
- Willingness to learn and convey materials easily to clients
- Patience and empathy
- Sense of accountability with your work
- Working knowledge of how courses are taught and technology can be used to teach
- Working knowledge of how the internet and the web work, and what their limitations are
- The position requires working familiarity with learning technology platforms and social media platforms.
- Knowledge of learning technology, such as Brightspace, WordPress, Zoom, Teams, iClickers, Kaltura, and Crowdmark and how each platform can be optimally used in different scenarios
- Strong client services aptitude
- Familiarity with new learning technologies and pedagogies
- The ability to work one on one with faculty and in a workshop environment with faculty or other users
- Familiarity with the online learning environmentlecture capture, blended learning, and multi-access learning
- Familiarity working in the higher education environment
- Taught courses in a higher education environment
- MA in Education or Education Technology
- MA in Fine Arts/Visual Arts/Design
- Experience with different media platforms creating and editing video

**Territory Acknowledgement**:We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

**What UVic Offers**:To learn more click here.

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