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Technical Support Specialist for IT Infrastructure

1 month ago

Victoria, British Columbia, Canada MYRA Systems Corp. Full time
Job Description

Myra Systems Corp. is seeking a skilled Technical Support Specialist to join our team in the Information Technology (IT) infrastructure department.

Key Responsibilities:
  • Provide technical support and assistance to employees, ensuring smooth operation of computer systems and networks.
  • Investigate and resolve issues related to hardware, software, and network connectivity.
  • Collaborate with colleagues to identify and implement solutions to improve overall system performance.
  • Document and maintain accurate records of incidents, solutions, and user feedback.
  • Stay up-to-date with industry developments, best practices, and new technologies to enhance knowledge and skills.
Requirements:
  • 3 years of experience in IT technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Cisco CCNA certification, CompTIA Security+, and/or other relevant certifications.
  • Strong understanding of networking fundamentals, including TCP/IP, wireless networks, and virtualization.
  • Ability to work independently and as part of a team in a fast-paced environment.
What We Offer:
  • A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package, including dental, disability, health care, and vision insurance.
  • Opportunities for professional growth and development through training and education programs.
  • A dynamic and supportive work environment with a collaborative team.