Caregiver Support Specialist

6 months ago

Victoria, Canada Engaged Full time

**About Family Caregivers of British Columbia**

Family Caregivers of British Columbia (FCBC) is a registered non-profit charity dedicated 100% to supporting family and friend caregivers. Our mission is to improve the quality of life for family caregivers through support, information, and education. We provide leadership to strengthen the voice of family caregivers and the significance of their role. We believe deeply that our ability to fully serve all family caregivers rests on having a welcoming, inclusive, and diverse team who recognizes, appreciates, and respects individual differences. We build on each person’s strengths and talents to achieve our goals.

**About the Role**

The Caregiver Support Specialist works primarily within the Caregiver Support Program with a focus on three key areas: 1) One-to-one direct support (phone, virtual and in person); 2) peer support groups, and 3) resource curation, distribution, and promotion. Reporting to the Caregiver Support Manager, the Caregiver Support Specialist works in a highly collaborative environment with the FCBC team. Family Caregivers of BC is committed to equity, diversity, and inclusion. In this role you will need to communicate professionally and with sensitivity to diverse audiences’ needs, culture, and situations, and be open and able to develop new insights and skills to serve all caregivers - minority groups and vulnerable populations (e.g., LGBT2S+ communities, Indigenous peoples, rural and remote communities).

**Key Responsibilities include**:

- Call line response: provide empathic 1-1 emotional support, referrals to community services and assistance with navigating the health care system.
- Assistance with problem solving and creating action plans where appropriate using a brief Action Planning approach (training is provided).
- Maintain call record data in a timely and accurate manner via the FCBC database (Salesforce-Non-Profit based)
- Provide back-up to volunteer facilitators, if needed, to host or co-host the Greater Victoria and Provincial Virtual Caregiver Support Groups (currently using the Zoom platform).
- Assist with the Support Group Facilitator Training (in-person and online).
- In collaboration with the FCBC team, assist in creating a welcoming, value-based volunteer environment.
- Work collaboratively with FCBC Team, under the direction of the Digital Marketing and Communications Specialist, to promote programs and services and recruit volunteers.
- Organize mailing information to caregivers, health care providers and organizations and help to track resources needed.
- Occasionally deliver community presentations, attend exhibits and meetings with volunteers and community partners.

**Qualifications and Experience**:

- Degree in healthcare field, social services, geriatric care, mental health or other related discipline.
- 3 year’s experience supporting individuals and/or families, with the ability to provide support within a client-centered, social determinants of health framework.
- Excellent interpersonal and communication skills (verbal and written), with a demonstrated ability to provide empathic, warm, and professional support with culturally, economically, and socially diverse clients.
- Experience working with groups an asset, with facilitation skills, preferably in a peer support group environment.
- Strong computer literacy: proficient in Microsoft Office: Word, Excel, Outlook with a high level of comfort using online web platforms in a networked environment (Teams, Zoom).
- Ability to simplify processes for technologically unskilled users (e.g.: coaching caregivers and volunteers to participate in online meetings).
- attention to detail, strong administrative and data entry skills.
- Demonstrated ability to work independently and as part of a team.

**Compensation and Work Context**:
**Location of Work**:Victoria, BC at FCBC’s offices, with the potential to also work from home (hybrid).

**Hours of Work**:The Call Line coverage is shared, Monday - Friday, 8:30 AM - 4:00 PM, with some flexibility during and outside of those hours; occasional after-hours for caregiver appointments, exhibits or other FCBC activities.

**Compensation**:$26 - $31 per hour with full benefits package that includes extended health, dental, employee assistance and generous sick and vacation leave.

**How to Apply**

This posting will remain **open until June 14th.

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