Bilingual Service Desk

5 months ago


Montréal, Canada Compugen Inc Full time

**Job Title**
- Bilingual Service Desk

**Vacancy No**
- VN6588

**Work Location**
- Montreal, QC

**Base Pay Range**
- To be discussed during the recruitment process

**Job Details**

**Position: Bilingual Service Desk**

**Location**:
**Montréal, QC**

**Position: Bilingual Service Desk**

***

**Emplacement : Montréal, QC**

**À propos de Compugen**

Compugen est l’un des plus importants fournisseurs de services en TI et d’intégration de systèmes informatiques au Canada, société d’intérêts privés. En tant que membre de l'équipe de Compugen, vous évoluerez dans un environnement aux solutions innovatrices et où les employés sont dévoués et centrés sur le perfectionnement et les possibilités de croissance.
Compugen est une organisation qui encourage et soutient les formations continues et le développement des opportunités. Nous sommes composés d'une main-d'œuvre talentueuse et diversifiée qui travaille de façon collective dans un environnement entrepreneurial et flexible. Nos membres du personnel ont accès aux technologies les plus récentes et les plus performantes dans l'exercice de leurs fonctions quotidiennes.

**Responsabilités**:

- Assurer la réception et la compréhension des appels afin de fournir le diagnostic préliminaire de l’incident signalé;
- Résoudre les problèmes techniques de premier niveau;
- Transmettre les appels et les demandes au support de deuxième niveau et / ou au service approprié au besoin;
- S’assurer que les appels et les demandes sont suivis jusqu’à leur résolution.
- De plus, assurez-vous que le suivi et la clôture de l’incident sont notifiés à l’utilisateur/client.

**Qualifications**
- Être titulaire d’un diplôme d’études collégiales en technologie de l’information ou d’un AEC;
- Une bonne communication en anglais et en Français a l’oral et a l’écrit;
- Avoir au moins 2 ans d’expérience dans un rôle similaire;
- La connaissance d’un logiciel d’incident ou de demande de service est requise
- Capacité d’écouter et de saisir des données simultanément;
- Faire preuve de ponctualité et d’assiduité
- Disponibilité pour un horaire de travail variable;
- Êtres disponible pour travailler les jours fériés au besoin.

ITR
LI-KQ1


  • Service Desk

    5 months ago


    Montréal, Canada Atlantis IT group Full time

    Service desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...


  • Montréal, Canada Emonics Full time

    GlobalService desk - Bilingual - Should be efficient in understanding business requirements and negotiate with business if they are doable. - Should be efficient in traversing through IVR flows. - Should be efficient in data flow from IVR to Contact Centre apps. Pay: $50,000.00-$60,000.00 per year Schedule: - 8 hour shift - Day shift Ability to...


  • Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...

  • Service Desk Support

    5 months ago


    Montréal, Canada Atlantis IT group Full time

    **Role **:Service Desk Support - ( Bilingual - French )** **Location : Toronto, ON** **Duration : Full Time** Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk...


  • Montréal, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...


  • Montréal, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...

  • Service Desk

    5 months ago


    Montréal, Canada Atlantis IT group Full time

    Service desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...


  • Montréal, QC, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Brossard, QC and typically reports directly to the Service...

  • Support Agent

    5 months ago


    Montréal, Canada CTConsultants Full time

    **CTC007354 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: IMPORTANT Location - Mississauga office Bilingual not required, English only Remote work however they might be called very rarely into the office if requested by their...

  • Global Manager

    5 months ago


    Montréal, Canada LCI Education Full time

    As Global Service Desk Manager at LCI, you oversee the day-to-day operations of the Service Desk Group, act as a representative for the team to stakeholders, and prioritize ongoing growth and improvement. You establish the standard for customer engagement, serve as the primary communication channel between customers and the IT organization, and ensure a...

  • Service Desk Associate

    5 months ago


    Montréal, Canada The Home Depot Canada Full time

    Special services associate - part-time contractual 4 months Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. **Position Responsibilities** - Ensure customers receive...

  • Support Agent

    5 months ago


    Montréal, Canada CTConsultants Full time

    **CTC007308 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: IMPORTANT - Once a month in the office for team meeting, the rest working from home for now. Bilingual, Basic Calculations Excel Sap knowledge would be great Projects...


  • Montréal, Canada CTConsultants Full time

    **CTC007579 - Support Agent Service Desk**: **Type d'emploi: Contract**: **Durée: One year**: **Mode de travail: Mixed**: **Description**: - Interviews will be held Both French & English - 1st virtual & 2nd in office / - Side project - Ticketing & Billing Descriptions: Roles and Responsibilities: Responsible for responding to customer requests in a...


  • Montréal, Canada CTConsultants Full time

    **CTC007427 - Support Agent Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: One year**: **Mode de travail: Remote**: **Description**: Only Montreal location to be considered Remote work - 2 days a month in office Descriptions: Roles and Responsibilities: - Responsible for responding to customer requests...


  • Montréal, Canada CTConsultants Full time

    **CTC007549 - Support Agent Service Desk**: **Type d'emploi: Contract**: **Durée: Seven months**: **Mode de travail: Remote**: **Description**: Only Ottawa location to be considered Interviews will be held both French & English - 1st virtual & 2nd in office Remote work from home + 2 days a month in office attendance required Side project - Ticketing &...

  • Service Desk Analyst

    5 months ago


    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...


  • Montréal, Canada CTConsultants Full time

    **CTC007531 - Support Agent Service Desk**: **Type d'emploi: Contract**: **Durée: Nine months**: **Mode de travail: Mixed**: **Description**: - Hybrid role - 3 days in office weekly. They will share the in office task with another agent however at the start they might be in office everyday for training. - Only Ottawa location to be considered - Interviews...


  • Montréal, Canada GG Tech Global Inc Full time

    Night Shift ( 2 am to 8 am) Hiring experienced Service Desk Technician to assist with day-to-day technical support. Access resolution for New/Existing resources at FC for two apps Workday and OKTA Troubleshoot basic desktop and printer (Zebra) support Ability to follow written process to reboot equipment (Hand scanners, scanner smart cabinets) in FC...

  • Service Desk Assistant

    5 months ago


    Montréal, Canada United Nations Full time

    The Information Management Services (IMS) Division falls under the auspices of the Bureau of Administration and Services (ADB) and is headed by the Chief Information Officer (CIO)/ Deputy Director, Information Management Services (IMS) who has responsibility for planning, developing and implementing an information management strategy, setting and enforcing...


  • Montréal, Canada GG Tech Global Inc Full time

    Day Shift ( 7 am to 4 pm) Hiring experienced Service Desk Technician to assist with day-to-day technical support. Access resolution for New/Existing resources at FC for two apps Workday and OKTA Troubleshoot basic desktop and printer (Zebra) support Ability to follow written process to reboot equipment (Hand scanners, scanner smart cabinets) in FC...