Global Manager
7 months ago
As Global Service Desk Manager at LCI, you oversee the day-to-day operations of the Service Desk Group, act as a representative for the team to stakeholders, and prioritize ongoing growth and improvement. You establish the standard for customer engagement, serve as the primary communication channel between customers and the IT organization, and ensure a unified approach to resolving customer inquiries. Beyond these core responsibilities, your role includes identifying and implementing service improvement initiatives, managing escalations, complaints, and facilitating suggestions for enhancement.
RESPONSIBILITIES
- Responsible for managing the day-to-day operations of the Global Service Desk (40+ team members across the globe) and maintains a high sense of customer service;
- Establish and continuously monitor business objectives and measure customer satisfaction;
- Act as the ultimate escalation point within the service management team;
- Manage and evaluate the performance of his/her team in collaboration with regional service centre managers to identify emerging staffing, training and/or coaching needs;
- Manage and support regional information technology managers and their teams in the region, including objectives and performance;
- Oversee the successful completion of technology projects in the Global Service Center sector;
- Establish and maintain relationships with technology, software, and security vendors;
- Develop and adhere to technical and operational standards and proactively stay up-to-date with upcoming technologies, services, and industry trends;
- Contributes directly to the achievement of LCI's technology strategy and its performance in its space.
**REQUIREMENTS**:
- Bachelor’s degree in computer science, Engineering or IT Management;
- 7 years of experience in a Service Desk Management role;
- Bilingual in French and English, Spanish is an asset;
- Proficiency in the Microsoft tech stack, Office 365, Azure AD, Intune, etc;
- One or more relevant industry certifications are an asset. (e.g. ITIL, etc.).
This role involves interaction with internal and external clients and partners on a national and global scale. Professional proficiency in English is therefore a requirement for this role.
**BENEFITS**:
- Hybrid position ;
- Permanent full-time position;
- Transportation allowance;
- Workplace child care;
- Group insurance, including EAP and telemedicine;
- Retirement Savings Plan;
- Health & Wellness Program.
LCI Education is an equal opportunity employer and members of the following target groups are encouraged to apply: women, person with disabilities, native people, visible minorities and ethnic minorities. If you are an applicant/person with a disability, you can receive assistance with the screening and selection process upon request.
-
Insight Global | Office Manager
2 days ago
montréal, Canada Insight Global Full timeClient Industry: Video GamesTitle: Office Manager Location: Montreal, QC Duration: 6 month contract, potential for extensions/FTE Job Description:A large software company is looking for an Office Manager for their Montreal location. This person will work on site and make sure the office is running smoothly. This person will be customer service oriented and...
-
Insight Global | Office Manager
5 days ago
montréal, Canada Insight Global Full timeClient Industry: Video GamesTitle: Office Manager Location: Montreal, QC Duration: 6 month contract, potential for extensions/FTE Job Description:A large software company is looking for an Office Manager for their Montreal location. This person will work on site and make sure the office is running smoothly. This person will be customer service oriented and...
-
ASafe Global | EH&S Manager
5 days ago
montréal, Canada ASafe Global Full timeAbout the Role:We are seeking a seasoned EH&S Manager to lead critical safety initiatives across high-profile construction projects, including data centres in Montreal, Canada. This is a unique opportunity to apply your expertise in a fast-paced, innovative environment. As an EH&S Manager at ASafe Global, you will be responsible for creating and overseeing...
-
Insight Global | District Sales Manager
2 days ago
montréal, Canada Insight Global Full timeInsight Global is looking for a District Manager, CPA Centric for a lead human capital management client in Montreal. you will sell HCM solutions, including payroll, tax, human resources, and benefits to new and existing clients over the phone and using virtual technology. In this role, you will cultivate relationships with CPA firms to drive awareness of...
-
Insight Global | District Sales Manager
3 days ago
montréal, Canada Insight Global Full timeInsight Global is looking for a District Manager, CPA Centric for a lead human capital management client in Montreal. you will sell HCM solutions, including payroll, tax, human resources, and benefits to new and existing clients over the phone and using virtual technology. In this role, you will cultivate relationships with CPA firms to drive awareness of...
-
DHR Global | Executive Assistant
5 days ago
montréal, Canada DHR Global Full timeAbout DHR GlobalDHR Global is a leading retained executive search firm, dedicated to delivering top-tier leadership solutions to our clients worldwide. We are committed to excellence, innovation, and providing the highest level of service. Our team of experienced professionals works collaboratively to meet the evolving needs of our clients.Position...
-
DHR Global | Executive Assistant
2 days ago
montréal, Canada DHR Global Full timeAbout DHR GlobalDHR Global is a leading retained executive search firm, dedicated to delivering top-tier leadership solutions to our clients worldwide. We are committed to excellence, innovation, and providing the highest level of service. Our team of experienced professionals works collaboratively to meet the evolving needs of our clients.Position...
-
Insight Global | Payroll Specialist
2 days ago
montréal, Canada Insight Global Full timeJOB DESCRIPTIONInsight Global is looking for a Payroll Specialist to join a leading HCM/Payroll company for a full-time job that starts off as a contract through Insight. The ideal candidate would be joining the service delivery team and working with small, medium, and national-size accounts which provide end-to-end payroll solutions for these companies....
-
DHR Global | Executive Assistant
1 day ago
montréal, Canada DHR Global Full timeAbout DHR Global DHR Global is a leading retained executive search firm, dedicated to delivering top-tier leadership solutions to our clients worldwide. We are committed to excellence, innovation, and providing the highest level of service. Our team of experienced professionals works collaboratively to meet the evolving needs of our clients. Position...
-
Insight Global | Payroll Specialist
5 days ago
montréal, Canada Insight Global Full timeJOB DESCRIPTIONInsight Global is looking for a Payroll Specialist to join a leading HCM/Payroll company for a full-time job that starts off as a contract through Insight. The ideal candidate would be joining the service delivery team and working with small, medium, and national-size accounts which provide end-to-end payroll solutions for these companies....
-
montréal, Canada Insight Global Full timeInsight Global is looking for a District Manager, Inside Sales for a lead human capital management client in Montreal. As a District Manager, Inside Sales, you will sell HCM solutions, including payroll, tax, human resources, and benefits to new and existing clients over the phone and using virtual technology. You will serve as a consultative business...
-
Insight Global | Inside Sales Representative
3 days ago
montréal, Canada Insight Global Full timeInsight Global is looking for a District Manager, Inside Sales for a lead human capital management client in Montreal. As a District Manager, Inside Sales, you will sell HCM solutions, including payroll, tax, human resources, and benefits to new and existing clients over the phone and using virtual technology. You will serve as a consultative business...
-
Insight Global | Inside Sales Representative
24 hours ago
montréal, Canada Insight Global Full timeInsight Global is looking for a District Manager, Inside Sales for a lead human capital management client in Montreal. As a District Manager, Inside Sales, you will sell HCM solutions, including payroll, tax, human resources, and benefits to new and existing clients over the phone and using virtual technology. You will serve as a consultative business...
-
DRA Global | ingénieur principal en mécanique
15 hours ago
montréal, Canada DRA Global Full timeDRA Global est un groupe mondial diversifié d'ingénierie, d'exécution de projets et de gestion des opérations, dont les antécédents impressionnants s'étendent sur plus de trois décennies.En tant que partenaire de premier choix, DRA Global vise à attirer, à recruter et à retenir les meilleurs talents sur le marché; ce faisant, nous avons...
-
montréal, Canada DRA Global Full timeDRA Global est un groupe mondial diversifié d'ingénierie, d'exécution de projets et de gestion des opérations, dont les antécédents impressionnants s'étendent sur plus de trois décennies.En tant que partenaire de premier choix, DRA Global vise à attirer, à recruter et à retenir les meilleurs talents sur le marché; ce faisant, nous avons...
-
DRA Global | Ingénierie de procédé
2 days ago
montréal, Canada DRA Global Full timeDRA Global est un groupe mondial diversifié d'ingénierie, de réalisation de projets et de gestion des opérations avec une feuille de route impressionnante s'étendant sur plus de trois décennies.En tant que partenaire de premier choix, DRA Global vise à attirer, recruter et retenir les meilleurs talents du marché ; ce faisant, nous avons développé...
-
DRA Global | Ingénieur mécanique senior
1 day ago
montréal, Canada DRA Global Full timeDRA Global est un groupe mondial diversifié d'ingénierie, d'exécution de projets et de gestion des opérations, dont les antécédents impressionnants s'étendent sur plus de trois décennies. En tant que partenaire de premier choix, DRA Global vise à attirer, à recruter et à retenir les meilleurs talents sur le marché; ce faisant, nous avons...
-
Global Learning Manager
7 months ago
Montréal, Canada Dentons Full timeWe are pleased to present a distinctive and thrilling opportunity for a **Global Learning Manager **to join our dynamic People Team, actively contributing to the evolution of work at the world's largest law firm. This pivotal role involves designing and implementing essential components of our People Strategy through global learning solutions. These...
-
Global Render Management
2 weeks ago
Montréal, Canada Moving Picture Company Full timeCompany Description Moving Picture Company (MPC) is a global VFX studio with decades of storytelling experience across the feature film and episodic industries, with award-winning highlights including The Lion King, 1917, The Mandalorian, and Wandavision. MPC’s global network of artists constantly innovates to bring unimaginable ideas to life through...
-
Global Product Manager
1 day ago
Montréal, Canada THORASYS Thoracic Medical Systems Inc. Full time**Come Join the THORASYS Team!**: THORASYS is a dynamic health tech company based in Montreal’s Mile-Ex neighbourhood. We develop, manufacture and market state-of-the-art medical technologies that introduce new approaches to the diagnosis and monitoring of lung diseases such as asthma and COPD. Our mission is to revolutionize the practice of pulmonary...
