Bilingual Service Desk Analyst

2 months ago


Montréal QC, Canada Black & McDonald Limited Full time

**ABOUT THIS CAREER OPPORTUNITY**

Black & McDonald's Corporate Service Group is growing If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Brossard, QC and typically reports directly to the Service Desk Team Lead.

**DUTIES & RESPONSIBILITIES**
- Communicate comfortably to employees at all business levels in both French and English
- Administer and maintain user accounts, permissions, and access rights (Microsoft Intune, AD etc.)
- Set up all equipment, including hardware and software upgrades and provide ongoing support.
- Track, monitor and accurately document requests to timely resolution and follow up as needed.
- Utilize resources such as knowledge bases, help desk tools, and websites to provide solutions to end users.
- Identify and escalate priority incidents to next-level support and/or 3rd party vendors.
- Functional knowledge of current technologies, protocols, and standards
- Ensure the security and confidentiality of all information managed by the Information Technology group in support of the company's operations

**COMPETENCY REQUIREMENTS**
- Communicates Effectively
- Continuous Learning
- Customer Focus
- Holds Self and Others Accountable
- Problem Solving and Innovation
- Teamwork and Collaboration
- Values and Respects Others

**EDUCATION REQUIREMENTS**
- Post-secondary education in a related field

**WORK EXPERIENCE REQUIREMENTS**
- 1-3 years of experience in a similar role
- Experience with IT ticketing systems

**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**
- Must be able to speak, read and write in English and business French.
- ITIL, A+, and Net+ or similar certifications would be an asset.


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